Customer Success Intern

4 days ago

Bengaluru Karnataka India, Karnataka Airlearn Full time

Job Title: Customer Success Intern

Location: Bangalore, India (On-site)

Internship Duration: 3 months

Start Date: Immediate or as per availability


Role Overview:

As a Customer Success Intern, you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication, even from a non-tech background.

We’re looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention.


Key Responsibilities:

  • Customer Onboarding: Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.
  • Relationship Building: Engage regularly with learners to build strong, lasting relationships and enhance user experience.
  • Sales Collaboration: Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.
  • User Issue Resolution: Respond to user queries through email/chat and escalate issues when necessary.
  • Feedback Handling: Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
  • Knowledge Base Support: Help maintain and improve support documentation and FAQs to proactively assist customers.
  • Usage Tracking: Monitor learner activity and engagement metrics to identify and reach out to at-risk users.
  • Cross-functional Coordination: Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.


Required Qualifications & Skills:

  • Education: Recent graduate (any discipline). Non-technical backgrounds are welcome.
  • Experience:
  • At least one prior internship in sales or customer-facing roles is mandatory.
  • Experience with user onboarding tools or CRM portals.
  • Soft Skills:
  • Excellent spoken and written communication skills in English.
  • Strong relationship-building and interpersonal skills.
  • A customer-first mindset and empathetic approach to resolving queries.
  • Technical Aptitude:
  • Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools).
  • Eagerness to learn internal systems even without a tech background.


You’re a Great Fit If You:

  • Enjoy interacting with people and solving real-world problems.
  • Can thrive in a fast-paced, dynamic environment.
  • Are detail-oriented, organized, and proactive.
  • Have a passion for education, edtech, or language learning.


What You’ll Gain:

  • Real-world experience in customer success and user engagement in a high-growth edtech startup.
  • Opportunity to learn and contribute to multiple business functions (sales, operations, product).
  • Hands-on training in CRM systems, support tools, and customer journey optimization.
  • Certificate and potential for full-time conversion based on performance.

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