Training and quality lead

Job DescriptionJob Purpose:- As the Head of Training & Quality for our Customer Experience Centre, you will be a pivotal leader driving strategic initiatives to elevate customer engagement and service excellence.- This role requires a seasoned professional in building and scaling training and quality frameworks for large contact centres.- You will lead the...

Job Title: Clinical Quality Assurance Compliance & trainingExperience: 5 plus yearsLocation: MumbaiType: Full-timeExperience Level: [Senior] Manager/Senior ManagerDepartment: Clinical Research Department Purpose of this Role:This role will be responsible for oversight on end-to-end clinical trial activities from quality perspective. This role will be...

Job Description – Head Quality & Training (Collections – Personal Loan Call Centre)Location: MumbaiDepartment: Collections – Personal Loan (Call Centre)Reports to: Head – CollectionsRole SummaryThe Quality & Training Head will be responsible for designing, implementing, and monitoring quality and training frameworks for the Personal Loan collections...

The Quality and Training manager will play a critical role in ensuring our sales team delivers an exceptional customer experience. This individual will be responsible for monitoring and evaluating agent performance through call and ticket audits, as well as designing and delivering engaging training programs for new hires and existing staff. The ideal...

Job Title:Quality & Training ManagerLocation:GhatkoparCompany:Tensai – Marketing AgencyWorking Days and Timings:Monday to Friday (10am to 6:30pm), Sat -Sun fixed offsJob Description:We are looking for aQuality & Training Managerto oversee performance monitoring and skill development of our Business Development Executives (BDEs). The role will...

Collaborate with stakeholders on training needsTrain on Data Analytics, Data Science, SAS, Python etcDevelop technical training programs using ML, SAS, DA, DSConduct regular performance evaluationsLead training initiatives for team members

Job Description: We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and...

We are hiring for Training Team Lead into Banking or BFSI sector.Can join immediately with us.Designs training & test modules based on needs.· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.· Resolves issues pertaining to process knowledge with clients.· Ensures that Quality, CSAT, Resolution...

Conduct new hire training and soft skills / Negotiation skill trainingShould complete monthly cyclic activities including refresher training, update training and PKTSensitize to training needs / understand learning requirements of different learning groupsLiaison with the Quality and Operations to identify, screen and execute process improvement plansAbility...

Key Objectives of the Job To support in the planning and implementation of quality training and awareness programs for both Government & non-government institutions/agencies on CSA/PSE and achieve the Outreach Target set out in the Annual Plan of Training & Advocacy division.Core ResponsibilitiesTo organize, coordinate and conduct small scale training and...