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Customer Care Executive
2 weeks ago
The Offering:
- Opportunity to be part of a company with a strong history of success
- A position that brings a wide range of learning chances
- Collaborate and learn from top-notch professionals
The Position:
Your role will involve:
- Customer Interaction: Engage with customers via various channels to address inquiries, provide product details, troubleshoot issues, and resolve complaints promptly and courteously.
- English Proficiency: Display fluency in English communication to understand customer needs effectively, convey information clearly, and ensure exceptional service delivery.
- Issue Resolution: Apply problem-solving skills to investigate and resolve customer concerns, escalating complex cases when necessary, while ensuring timely resolution and customer satisfaction.
- Records Maintenance: Keep accurate records of customer interactions, inquiries, complaints, and resolutions in the company's CRM system for future reference and analysis.
- Product Expertise: Gain in-depth knowledge of company products/services to offer accurate information, suggest solutions, and address customer queries effectively.
- Professional Conduct: Handle all customer interactions with professionalism, empathy, and a customer-centric approach, upholding the company's values and positive brand image.
- Teamwork: Collaborate with internal teams to coordinate responses, facilitate issue resolution, and ensure a seamless customer experience.
- Continuous Development: Stay informed about product features, industry trends, and best practices through training, self-study, and feedback mechanisms to enhance skills and knowledge continuously.
- Performance Targets: Achieve or surpass performance goals, including response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs) defined by the company.
The Requirements:
- Minimum 1 year of experience in Customer Service, preferably in the Telecommunications sector.
- Graduation in any field from a reputable university.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills with the ability to connect and empathize with customers.
- Problem-solving capabilities with a proactive and customer-oriented mindset.
- Proficiency in CRM software and relevant tools is advantageous.
- Prior experience in customer service or related positions is beneficial for experienced candidates but not mandatory.
- Entry-level individuals with a passion for customer service and a willingness to learn are encouraged to apply.
- Networker and relationship builder.
About the Company:
Our client's unwavering mission is to empower every capable and educated individual by offering meaningful job opportunities.
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