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Customer Care Executive

3 months ago

Jaipur, Rajasthan, India HR Executive Hub Full time
Managing a team of representatives offering customer support.

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Pay:
₹9, ₹18,000.00 per month

Benefits:

  • Paid time off

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person