Presales Operations Analyst

2 weeks ago

Bengaluru, Karnataka, India Workato Full time
About Workato


Workato is the only integration and automation platform that is as simple as it is powerful and because its built to power the largest enterprises, it is quite powerful.

Simultaneously, its a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly across any apps and databases.

Were proud to be named a leader by both and and trusted by 7,000+ of the world's top brands such as , , , and more.

But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a

flexible, trust-oriented culture that empowers everyone to take full ownership of their roles

. We are driven by

innovation

and looking for

team players

who want to actively build our company.
But, we also believe in

balancing productivity with self-care

. Thats why we offer all of our employees a vibrant and dynamic work environment they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application.

We look forward to getting to know youAlso, feel free to check out why:
named us an enterprise startup to bet your career on

recognized us as one of the top 100 private cloud companies in the world

ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

ranked us the #1 best company for remote workers

Responsibilities

NOTE:
This role requires to work during US EST timezone

(9:00am to 6:00pm EST hours).

We are seeking an exceptional Presales Operations Analyst to join our dynamic team.

In this pivotal role, you will be a trusted partner to the leaders of our Presales organization, driving operational excellence, and ensuring strategic alignment.

Your primary focus will be on enhancing productivity and scalable execution through the design of innovative presales/post-sales processes, adoption of new tools, system adaptation, and automation implementation.

You will also play a crucial role in aligning the Presales organization with the overall Corporate strategy.

In this role, you will also be responsible to:
Engage internal stakeholders to understand needs, assess viability, gather requirements, outline technical considerations while aligning with strategic objectives

Manage the end to end lifecycle of applications including design, development, integration, and release to support the business objectives.

Design, develop, and deploy process changes in Salesforce and related tools to optimize Presales operations

Collaborate with Business Technology (BT) and Go-To-Market (GTM) operations teams to introduce process changes that impact multiple teams

Make tactical decisions while contributing to the long-term vision

Define and measure success metrics for each feature and function before it goes to development, and constantly define and monitor the success

Coordinate release and communications for your components, clearly and efficiently

Design and instrument productivity and efficiency metrics

Requirements

Qualifications / Experience / Technical Skills

Bachelor's degree in Science or Engineering, with a post-graduation in Information Technology, Computing, Business, or Operations.

Minimum 8 years of relevant experience in Go-To-Market roles, demonstrating a deep understanding of Presales operations.

Proven experience in Salesforce development, customization, and integration.

Strong user experience and design sense to enhance the usability of Presales tools.

Ability to identify and address user needs, build relationships with stakeholders, and resolve conflicts effectively.

Proficient in engaging in detailed technical discussions with presales leadership and operational teams, making informed technology-related product decisions.


Knowledge of roles and teams within pre and post-sales, with expertise in solution design on the Salesforce platform (or similar).

Experience in automation/integration, databases, analytics, and BI.

Software development experience preferred.

Ability to work in US EST timezone

Soft Skills / Personal Characteristics

Excellent communication skills, both written and verbal, with strong interpersonal abilities.

Creative thinking with the ability to devise innovative solutions beyond conventional approaches.

Practical thinking to translate vision into actionable tasks and deliverables.

Strong problem-solving skills, effectively addressing challenges with limited information.

Continuous process improvement mindset, always seeking ways to enhance efficiency.

Technical acumen with expertise in understanding user needs, solutions, and outcomes.

Curiosity demonstrated through skillful questioning and active listening.

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