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Technical Support Executive

3 months ago

Ahmedabad, Gujarat, India Snaphunt Full time

The Offer

  • Attractive salary & benefits
  • Great work environment
  • Flexible working options

The Job

Your responsibilities will include:

  • Answer calls professionally to provide information about ERP and services and obtain details of complaints.
  • Understand Customer's Complaints related to ERP and can translate it to IT team Properly.
  • Maintaining and monitoring ERP project plans, project schedules & work hours.
  • Assist users in all aspect of ERP system use.
  • Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Documenting and following up on important actions and decisions.
  • Follow up to ensure that appropriate actions were taken on customer's requests.

The Profile

Candidate Requirement:

  • Decent communication skills
  • Prompt, Responsive, Responsible and Friendly approach to customer situations.

The Employer

Our client is a comprehensive cloud-based ERP platform that handles everything from eCommerce to ERP, Production, Inventory, Cloud-POS, Smart Retail, Omnichannel eCommerce, Self - Checkout, Smart Cart, mPOS, Self Ordering, Cloud Printing, ERP, Customer Loyalty & Memberships, CRM, Self-Kiosk, Offers & Discounts, GST Returns, Accounting, and Hybrid POS and much more