Monitoring

2 weeks ago


Delhi, Delhi, India Stefanini, Inc Full time

Description
The Senior Monitoring Engineer's primary role will be providing product and infrastructure support to the tools like

Responsibilities

  • Perform the implementation and ongoing management of the overall design, solution, and strategy of end point monitoring tools
    (ControlUP / NextThink etc.
  • Should be exceptionally good with
    PowerShell scripting to develop sealf healing scripts / automation.
  • Work with vendors and internal technology teams on implementation and customization of various reporting.
  • Carry out maintenance/upgrades on all end points monitoring agents.
  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide stateoftheart monitoring experience
  • Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.
  • Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
  • Provide detailed runbook procedure and support documentation for routine maintenance on the monitoring systems
  • Develop technical standards, define operational processes, and configuration best practices for monitoring infrastructure.
  • Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
  • Provide incident management and support to the critical issues escalated by Digital Operations team
  • Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.

Required Skills:

  • 6 to 8 years of relevant handson experience in managing end point monitoring tools like
    ControlUP / NextThink etc.
  • Should be exceptionally good with
    PowerShell scripting to develop sealf healing scripts / automation.
  • Experience on Virtual end point technology (VDI / VMware etc.)
  • Good knowledge in supporting end user infrastructure issues.
  • Strong troubleshooting skills accompanying creating thinking to resolve complex and noncomplex issues.
  • Must possess excellent customer service, follow up and organizational skills
  • Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
  • Understanding of ITIL standard methodologies and processes
  • Experience with manufacturer/vendor support (raising cases, escalating)
  • Good knowledge of MS Excel.
  • Experience working with SDKs / REST APIs (ServiceNow, Citrix, VMWare etc)
  • Programming/Scripting experience (PowerShell/C#/Python etc)
  • Desirable experience with Apple Mac (Bash / JAMF)
  • Experience working programmatically with Active Directory & Azure AD
  • Beneficial experience with VMWare vSphere, Citrix XenDesktop & Citrix DaaS, Azure.


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