Bpo Supervisor

1 week ago


Chennai, Tamil Nadu, India Hashmap Full time
Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.

  • Administers policies and guidelines that directly affect team work activities.
  • Establishes deadlines for completing assignments.
  • Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge.
  • Oversees department to ensure goals are met and service levels adhere to established quality standards.
  • Demonstrates highly developed leadership, interpersonal and client relationship skills.
  • Resolves difficult and unique client questions and complaints, through resolution and closure.
  • Provides direction regarding departmental policy and procedures.
  • Provides expertise and guidance on technical or procedural issues.
Serves as liaison between staff, clients, leadership and various departments.

  • Typically requires 68 years relevant experience.
  • Strong influencing and communication skills.
  • Strong client service skills and leadership capabilities.
  • Strong analytical / problem solving skills.
  • Ability to develop operational and strategic plans.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Must have strong knowledge towards US Healthcare and also sound knowledge in AR
  • Must have strong people management skills

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