Tele Caller Executive

2 days ago


Chennai, India MoSahaya Full time

Tech Mahindra is hiring for the position of BPO Telecaller at their office located in Chennai (Ambattur). As a BPO Telecaller, your primary responsibility will be to handle inbound and outbound calls, providing exceptional customer service, and resolving customer queries and concerns related to the company's products and services. The role will require fluency in multiple languages, including Malayalam, Hindi, and Kannada.

Key Responsibilities:
Handling inbound and outbound calls professionally and courteously.

Providing excellent customer service to address customer inquiries and issues.

Resolving customer complaints and ensuring customer satisfaction.

Maintaining accurate records of customer interactions and transactions.

Following communication scripts and company policies when interacting with customers.

Upselling products and services to customers when appropriate.

Collaborating with team members and supervisors to improve customer support processes.

**Requirements**:
Minimum 1 year of experience in a similar BPO Telecaller role.

Proficiency in Malayalam, Hindi, and Kannada languages is essential.

Excellent communication skills in English.

Strong problem-solving skills and ability to handle challenging situations.

Customer-centric attitude with a focus on delivering high-quality service.

Ability to work in a fast-paced environment and meet targets.

Basic computer knowledge and familiarity with CRM software is a plus.

Salary Package:
The salary package for the BPO Telecaller role at Tech Mahindra in Chennai (Ambattur) ranges from ₹18,000 to ₹20,000 per month. The final salary offer will be based on your qualifications, experience, and performance during the interview process.

**Salary**: From ₹18,000.00 per month

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Kannada (preferred)

**Speak with the employer**
+91 7205153122


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