Bpo Supervisor

6 months ago


Chennai, India NTT DATA Full time

Nature of Work

Accountable for the day-to-day Contact center multi-channel Operations of Life Insurance products - managing processes, improvement programs and initiatives.

Manages a staff of professional level team members supporting Contact center channels

Defines roles and responsibilities.

Contributes to standards around which others will operate.

Establishes and influences operating policies.

Plans for a customer service future needs and operations.

Leads program execution.

Contributes to policy/ program development.

Manages impacts of Contact center functions
- Training, WFM, Quality, MIS, Analytics, Talent Management, and IT

Manages time of the team and costs as applicable

**Leadership**:
Provides direct support and technical advice, should support on customer Escalations.

Adapts communication techniques for audiences at various internal/external levels.

Counsels and motivates team members on performance.

Frequent contact with internal and external contacts at various management levels to obtain and allocate resources and complete specific phases of projects.

Builds cross-functional partnerships.

Identifies business opportunities.

Assumes responsibility to interact with Clients on performance and drivers to change

**Key Differentiators**:
Involved in developing, implementing, and managing Customer services areas of support programs, training and operations.

Organizes cross-functional work teams, applies professional project management skills, and provides team leadership to obtain project goals and objectives.

Establishes operational objectives and assignments, and delegates assignments to subordinate leaders.

Experience - Functional/Leadership

4-5 years of relevant Customer Service experience or equivalent combination of education and work experience

1+ years managerial/leadership experience

Managerial/Leadership experience in a Chat support process is mandatory.

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.


  • Bpo Recruiter

    6 months ago


    Chennai, India Servhigh Global Services Full time

    BPO Recruiter Experience-5+ Years Location-Chennai (WFO) BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation...

  • Bpo Supervisor

    5 months ago


    Chennai, India NTT DATA Full time

    **Position General Duties**: Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front. **Role Responsibilities**: - In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing. - Need to be a people centric supervisor who could...

  • Bpo Supervisor

    5 months ago


    Chennai, India Hashmap Full time

    **Position General Duties: Supervisor to assist and drive Centene with Enrollment & Billing (EMB) Back Office activities for Medicaid LOB and drive the team from front. **Role Responsibilities**: - In-depth knowledge and experience in the US healthcare (Non Voice) - Membership enrollment and billing. - Need to be a people centric supervisor who could...

  • Bpo Supervisor

    3 months ago


    Chennai, Tamil Nadu, India NTT DATA Full time

    Leads the frontline team in the achievement of project milestones and team goals - To oversee the day-to-day activities of a group of employees - Coaches, motivates and guides team members - Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance - To improve efficiency,...

  • Bpo Supervisor

    6 months ago


    Chennai, Tamil Nadu, India Hashmap Full time

    NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity...

  • Sales Team Supervisor

    3 weeks ago


    Chennai, Tamil Nadu, India CapTalent HR Full time

    We are seeking a dynamic and experienced Sales Team Supervisor to lead our BPO sector team. This is an exciting opportunity for a motivated and results-driven individual to drive revenue growth and oversee sales strategies.Key Responsibilities:Lead and supervise a team of sales professionals to achieve sales targetsDevelop and implement sales strategies to...

  • BPO HC Specialist

    1 month ago


    Chennai, Tamil Nadu, India NTT DATA Full time

    Job SummaryThis role is responsible for providing highest-level support to the BPO organization, handling confidential materials, and resolving issues through experience and expertise.Key ResponsibilitiesAssist in reviewing, updating, and implementing process and policy improvements to enhance administrative support.Analyze insurance requests from customers...


  • Chennai, India NTT DATA Full time

    Job Description Job Details:  Analyze and execute the KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes and procedures Provide narrative in English language to include...

  • Bpo Voice Process

    6 months ago


    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." **Work...

  • Bpo Voice Process

    6 months ago


    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." **Work...

  • Bpo Voice Process

    3 months ago


    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." **Work...

  • Bpo Voice Process

    6 months ago


    Nungambakkam, Chennai, Tamil Nadu, India GuiRes Solutions Pvt Ltd Full time

    **About Company** Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries." **Work...

  • BPO Team Lead

    4 weeks ago


    Chennai, India NTT DATA Full time

    Job Description NTT DATA Services currently seeks a “BPO TEAM LEAD” to join our team in “CHENNAI & COIMBATORE.”Position General Duties:Team leader to assist Centene with Provider Data Management and Provider Data Enrollment Resources to the Client main application according to its policies and procedures defined.Role Responsibilities:In-depth...

  • Communications Trainer

    5 months ago


    Chennai, India Orocorp Technologies Full time

    **Summary** - Full Time - Based in Chennai - 6+ years of experience in managing BPO/Call centre teams **Responsibilities** - Develop and maintain training materials for inbound/outbound and customer service functions - Create a ramp up plan for all new joiners and re-training program for the existing callers - Identify the trainee need and set attainable...

  • BPO HC

    5 months ago


    Chennai, India NTT DATA Full time

    Job Description In this Role you will be Responsible For:Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role.Subject matter expert in particular area of administrative support. • Assists to review,...

  • Tele Caller Executive

    5 months ago


    Chennai, India MoSahaya Full time

    Tech Mahindra is hiring for the position of BPO Telecaller at their office located in Chennai (Ambattur). As a BPO Telecaller, your primary responsibility will be to handle inbound and outbound calls, providing exceptional customer service, and resolving customer queries and concerns related to the company's products and services. The role will require...


  • Chennai, Tamil Nadu, India Access Healthcare Services Full time

    The Strategic Talent Development Specialist for Access Healthcare Services is responsible for designing, implementing, and evaluating in-house training programs for supervisory and frontline staff. Key responsibilities include facilitating new hire inductions, training and certifying first-time supervisors, and developing training modules. To succeed, the...


  • Chennai, Tamil Nadu, India Access Healthcare Services Full time

    The Talent Development Specialist at Access Healthcare Services is responsible for training and certifying first-time supervisors and tenured junior-level supervisors in their role as team leaders and managers. This role involves working with the Instructional Designer to develop e-learning modules for annual compliance training, micro-training courses for...


  • Chennai, Tamil Nadu, India Access Healthcare Services Full time

    The Talent Development Manager is responsible for facilitating and conducting in-house supervisory training programs, managing the new hire induction for the organization, and coordinating the design of e-learning modules. This role requires a strong understanding of adult learning principles and the ability to develop training programs that meet the needs...


  • Chennai, Tamil Nadu, India Access Healthcare Services Full time

    Job Title: Assistant Manager – Talent DevelopmentThe Assistant Manager for Talent Development plays a vital role in shaping the next generation of Healthcare RCM professionals. This individual is responsible for facilitating in-house supervisory training programs, managing the new hire induction program for Chennai, and coordinating the design of...