Current jobs related to Am Service and Operations Support - Chennai, Tamil Nadu - HSBC

  • Senior AR Caller

    3 months ago

    Chennai, Tamil Nadu, India Quantazone Full time ₹ 29,500 - ₹ 37,000 per month

    Welcome from Quantazone! We are looking for AR Callers and Senior AR Callers for our locations in Chennai. Please review the detailed job description below:Preferred Qualifications:Any GraduateMinimum of 2 years of experienceStrong communication skills and proficiency in EnglishExperience in AR Follow-up, Denials Management, and Medical BillingThorough...

  • AR Caller, Healthcare

    3 months ago

    Chennai, Tamil Nadu, India Quantazone Full time ₹ 24,500 - ₹ 28,500 per month

    Skills, Education, and Experience:Bachelor's degree in any fieldStrong communication abilities and competent in EnglishExperience with AR Follow-up and Managing DenialsThorough understanding of the US Healthcare revenue processesOutstanding analytical and comprehension skills Job Duties:Examine claims from providers that insurance companies haven't...

  • Head of India Data

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    Senior Director, Head of India Data & Analytics At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Head of India Data

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    Senior Director, Head of India Data & Analytics At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...

  • Intermediate Representative, Client Reporting/Performance

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    Intermediate Representative, Client Reporting/Performance At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the...

  • Associate, Fund Administration Representative I

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    Associate, Fund Administration Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to...

  • Vice President, Back-End Engineer II

    4 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Vice President, Full-Stack Engineer I

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    Vice President, Full-Stack Engineer I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Senior Associate, Full-Stack Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Senior Associate, Quality Assurance and Testing Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Sr Sw Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India ZF Full time

    What's Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF...

  • Senior Associate, Client Reporting/Performance

    7 days ago

    Chennai, Tamil Nadu, India BNY Full time

    Senior Associate, Client Reporting/Performance At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to...

  • Senior Associate, Database Engineer

    2 months ago

    Chennai, Tamil Nadu, India BNY Full time

    Senior Associate, Database Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Assistant Manager Energy Auditor

    1 week ago

    Chennai, Tamil Nadu, Tamil Nadu, India Johnson Controls International Full time

    Education Required:BE Electrical /Mechanical Engineering.Diploma in Electrical / Mechanical / Refrigeration .BEE – Certified Energy Auditor.Experience Required:3 to 8 years of experience.Work experience in energy auditing , HVAC equipment auditing and IR Thermograph StudyIdentifying Energy saving opportunities or Energy Conservation Measures in HVAC...

  • Vice President, Corporate Communications

    1 month ago

    Chennai, Tamil Nadu, India BNY Full time

    Vice President, Corporate Communications At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Customer Support Executive

    3 months ago

    Chennai, India Om Innovation call service and Pvt ltd Full time

    Greetings from Om Innovation call service Pvt ltd Work process Airtel DTH ( customer support executive ) Duties - Customer recharge reminder - Customer plan renewal - Customer retention No sales and no target No contact or agreement Working days and Norms - Timing 9:00 am to 6:00 pm 9:30 am to 6:30 pm - One month notice period Contact - HR - Dhamini...

  • Am Service and Operations Rbwm

    3 months ago

    Chennai, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Customer Service

    4 months ago

    Chennai, India Mani India Technologies Pvt Ltd Full time

    **Job Title: Customer Service and Operations Associate** **Duration: Full Time** **Location: Remote** **Shift: 12:30 am to 8:30 am IST** We are seeking a dedicated and proactive Customer Service and Operations Associate to join our team. As a Customer Service and Operations Associate, you will be responsible for providing exceptional customer service by...

  • Telephone Operator

    4 months ago

    Chennai, India Soundarapandian bone and joint Hospital and Research Institute Full time

    Job Title: Telephone Operator Qualification: Any degree/ diploma Break shift: 06.00 AM to 10.00 AM and 06.00 PM to 10.00 Pm For further clarification call : 9597907008 **Job Types**: Full-time, Permanent **Salary**: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Evening shift - Morning shift -...

  • Customer Service Officer

    3 months ago

    Chennai, India Galaxy credit service Full time

    Key responsibilities: - Monitoring each trip to make sure it is arriving on time and if there is delay send notifications - Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus - Handling sending notifications to customers - Help with generating tracking links - Working on...

  • IT Operation Support

    3 months ago

    Chennai, India FLSmidth, Inc. Full time

    Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero - enabling our customers to move towards zero...

  • Telephone Operator

    4 months ago

    Chennai, Tamil Nadu, India Soundarapandian bone and joint Hospital and Research Institute Full time

    Job Title: Telephone Operator Qualification: Any degree/ diploma Break shift: 06.00 AM to 10.00 AM and 06.00 PM to 10.00 Pm For further clarification call : 9597907008 **Job Types**: Full-time, Permanent Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Evening shift - Morning shift - Rotational...

  • Application Service Delivery Manager, Support

    3 months ago

    Chennai, India Pfizer Full time

    ROLE SUMMARY A career at Pfizer offers opportunity, ownership and impact. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and...

  • Application Service Delivery Manager, Support

    4 days ago

    chennai, India Pfizer Full time

    ROLE SUMMARY A career at Pfizer offers opportunity, ownership and impact. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and...

  • Application Service Delivery Manager, Support

    2 weeks ago

    chennai, India Pfizer Full time

    ROLE SUMMARY A career at Pfizer offers opportunity, ownership and impact. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and...

  • Customer Service Executive

    4 months ago

    Chennai, India True Friend Management Support Service Pvt. Ltd. Full time

    Managing incoming calls and customer service inquiries - Generating sales leads that develop into new customers through outbound calls - Identifying and assessing customer needs to achieve satisfaction - Take the extra mile to engage customers. Establishing a positive rapport with all clients and customers in person or via phone, mail - Addressing...

  • Operations Support Supervisor

    4 months ago

    Chennai, India Citi Full time

    The Ops Sup Supervisor is an intermediate management level position responsible for providing direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi...

  • Operations Support

    3 months ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • SQL Support

    2 weeks ago

    Chennai, India SA Technologies Full time

    Give us an opportunity to find the next career move for you.  SA Technologies Inc. is hiring for SQL Support at Chennai.Responsibilities:  ● Highly skilled in SQL Development and Troubleshooting. ● Customer Support Experience or Capability to talk to Customers and understand the context. ● Work directly on production SQL systems. ● Good...

  • Am Card Operations and Ul

    4 months ago

    Chennai, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • AMS Developer With Java

    6 days ago

    Chennai, India Tata Consultancy Services Full time

    Java AMS Developer With Java (4 to 6Y) ChennaiEXP: 4 to 6Location: ChennaiDesired Competencies (Technical/Behavioral Competency)Min 3 years working experience in AMS (Application Maintenance and Support)Working experience in managing applications developed with technologies like Java, J2ee, Spring, SpringBoot, REST SOAP webservices, Hibernate and...

  • Am Card Operations

    2 weeks ago

    Chennai, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • SQL Support

    2 weeks ago

    Chennai, India SA Technologies Full time

    Job DescriptionGive us an opportunity to find the next career move for you.  SA Technologies Inc. is hiring for SQL Support at Chennai.Responsibilities:  ● Highly skilled in SQL Development and Troubleshooting. ● Customer Support Experience or Capability to talk to Customers and understand the context. ● Work directly on production SQL systems. ●...

  • AMS ODI Analyst

    4 days ago

    chennai, India Tata Consultancy Services Full time

    Dear Candidate,TCS is organizing a Virtual Interview for Tech professionals on AMS ODI skill set.We are inviting you to Pave your path to value with TCS.Skill - AMS ODIRelevant exp - 4 to 6 YrsEligibility Criteria:• Minimum 15 years of full-time education (10th + 12th + 3 Years of Graduation).• Not more than 2 years of gap in education and employment.•...

  • AMS ODI Analyst

    6 days ago

    Chennai, India Tata Consultancy Services Full time

    Dear Candidate,TCS is organizing a Virtual Interview for Tech professionals on AMS ODI skill set.We are inviting you to Pave your path to value with TCS.Skill - AMS ODIRelevant exp - 4 to 6 YrsEligibility Criteria:• Minimum 15 years of full-time education (10th + 12th + 3 Years of Graduation).• Not more than 2 years of gap in education and employment.•...

Am Service and Operations Support

3 months ago

Chennai, Tamil Nadu, India HSBC Full time

Some careers open more doors than others.


If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC***
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets.

Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.

Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers' needs.

We are currently seeking an experienced professional to join the
WPB Branch Operations team.

Role Purpose
The Service and Operations job category will be required to undertake a range of customer service management tasks.

Activities will include processing of various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey.

The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations.

Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role.


Principal Accountabilities

Impact on the business

  • The job holder will be required to process instructions to create, amend, cancel or close existing products or services and/or the administration of products received from various stakeholders.
  • Process remediation activity relating to various operational activities.
  • Ensure there are no defects while processing instructions or remediations.
  • Ensure timely processing of requests received through internal and external stakeholders, customers etc.
  • Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc for processing of various servicing requests / instructions as applicable.
Operational effectiveness and control

  • Processing of servicing requests for HSBC Customers
in line with the laid down established and documented procedures, regulatory policies.

  • Coaching and development of colleagues to improve skills and capability
  • Use knowledge of products, processes and procedures to address customer needs both through the team and individually.
  • Support colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
  • Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
  • Development and maintenance of Operational Management Information

Major Challenges

  • The jobholder is to process requests which are bank and customer initiated. Hence, jobholder will need to have thorough knowledge of established procedures and regulatory governances and guidelines.
  • The jobholder will need to recommend as well as assist in reviewing existing branch processes, devise processes which realign the image of branches from merely a transactional outlet to an advisory unit.
  • The job holder will be part of projects which will have stringent deadlines.
  • The jobholder also needs to interact with other departments like INM BRCM/ CVM /INM CMP/LGA/Internal Control/CMB/MKT/Six Sigma and CPU regarding implementation of policies, systems and new initiatives.
  • The job holder requires the ability to handle multiple tasks within specified timelines.
  • The job holder requires Good People Management skills.

Role Context_ _

Tasks and responsibilities of the job holder may include some or all of the following:

  • Processing of servicing requests for HSBC Customers
  • Coaching and development of colleagues to improve skills and capability
  • Use knowledge of products, processes and procedures to address customer needs both through the team and individually
  • Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
  • Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
  • Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
  • Development and maintenance of Operational Management Information
  • Carry out unit administration activities
  • Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal