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Customer Service

5 months ago

Chennai, India Mani India Technologies Pvt Ltd Full time

**Job Title: Customer Service and Operations Associate**

**Duration: Full Time**

**Location: Remote**

**Shift: 12:30 am to 8:30 am IST**

We are seeking a dedicated and proactive Customer Service and Operations Associate to join our team. As a Customer Service and Operations Associate, you will be responsible for providing exceptional customer service by promptly addressing customer queries and ensuring timely responses. Additionally, you will play a vital role in supporting the onboarding process, overseeing payroll processing, and ensuring the smooth flow of salaries in a remote work setup. This position requires someone who can provide client support in the PST (Pacific Standard Time) timezone

**Responsibilities**:

- **Provide accurate and timely responses**: Research, troubleshoot, and provide appropriate and prompt solutions to customer issues while maintaining a professional and empathetic approach.
- **Onboarding support**: Assist with the onboarding process for new customers, guiding them through the necessary steps and ensuring a seamless experience.
- Payroll processing: Collaborate with the finance team to ensure accurate and timely payroll processing, including validating timesheets, calculating salaries, and addressing any related concerns.
- **Salary flow management**: Oversee the process of salary disbursement for remote employees, ensuring timely payments and resolving any payment-related issues.
- **Maintain customer records**: Update customer information and interactions accurately in the database or CRM system to ensure a comprehensive customer profile and facilitate efficient follow-ups.
- **Collaborate with internal teams**: Liaise with cross-functional teams such as sales, technical support, and product development to address customer concerns and provide feedback for continuous improvement.
- **Timezone support**: Provide customer support during the PST (Pacific Standard Time) timeframe, accommodating the needs of clients in that region.

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in customer service or a related field, preferably in a remote work setup.
- Familiarity with payroll processing and general HR practices is a plus.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving and decision-making abilities, with a keen attention to detail.
- Ability to work independently, prioritize tasks, and manage time effectively to meet deadlines.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work night shifts as per the specified schedule.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Internet reimbursement

Schedule:

- Night shift

Application Question(s):

- Are you ready to starting immediately?
- Expected Salary Annual in INR?

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 9677228913