Am Card Operations

3 months ago

Chennai Tamil Nadu, India HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

**Principal Responsibilities**
- Responsible for query and escalation handling for vendor handled process in Cards & Loans.
- Responsible for governing the vendor on monitoring daily volume, performance & work in progress management, to ensure SLA and TATs are not breached.
- Responsible for policy dissemination, change in process and policy management updation to GSC & vendor.
- Responsible for GSC governance on activities that are outsourced.
- Responsible to meet quality and SLA parameters of GSC on daily basis.
- Stake holder management with Front line teams and Business to ensure smooth operations for Cards & Loans account opening.
- Responsible for working closely with CCR, SFR, ISR on an ongoing basis on projects and UATs.
- Responsible for validating, checking/tracking & facilitate rectification of errors identified by the Concurrent audit and BRCM to avoid customer complaints & regulatory breaches.
- Responsible for collating relevant MIS for dissemination to Business/Management. Analyze the key pointers in the MIS and identify those aspects, which need to be fine-tuned to facilitate highest levels of service delivery to our customers.
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- WFM objective to be met, should at least achieve 85% or above of Production Availability for 94% of the working days.
100% completion of all Global Standards, regulatory and HOST required mandatory training (LMS) within the deadline.

**Key Responsibilities**
- Coordinating with the multiple vendors for processing of card embossing & PIN files
- Handling frontline customer queries & complaints.
- Daily reconciliation of cards embossed & delivered.
- Returned cards inventory tracking and re-direction.
- Destruction of retained card as per set frequency.
- Stock recon & Indent tracking (card plastic & stationary).
- Invoice Processing.
- Implementation of new product launch for cards.
- Computation of various MIS.
Requirements

**Education Qualifications / Certifications and Requirements**:

- Graduate or above in any discipline with 2 - 5 years’ experience
- Person having experience and comprehensive knowledge on credit card /Personal loan operations is preferred.
- Strong analytical ability, logical thinking, and risk awareness.
- Excellent communication and customer service skills.

***Have a strong team spirit and ability to work under pressure.

**Useful Link**

Link to Careers Site: Click** **HERE**

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

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