Am Card Operations and Ul

6 months ago

Chennai Tamil Nadu, India HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

**JOB DESCRIPTION (EXTERNAL)**

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

***

**Principal Responsibilities**
- Responsible for query and escalation handling for vendor handled process in Cards & Loans.
- Responsible for governing the vendor on monitoring daily volume, performance & work in progress management, to ensure SLA and TATs are not breached.
- Responsible for policy dissemination, change in process and policy management updation to GSC & vendor.
- Responsible for GSC governance on activities that are outsourced.
- Responsible to meet quality and SLA parameters of GSC on daily basis.
- Stake holder management with Front line teams and Business to ensure smooth operations for Cards & Loans account opening.
- Responsible for working closely with CCR, SFR, ISR on an ongoing basis on projects and UATs.
- Responsible for validating, checking/tracking & facilitate rectification of errors identified by the Concurrent audit and BRCM to avoid customer complaints & regulatory breaches.
- Responsible for collating relevant MIS for dissemination to Business/Management. Analyze the key pointers in the MIS and identify those aspects, which need to be fine-tuned to facilitate highest levels of service delivery to our customers.
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- WFM objective to be met, should at least achieve 85% or above of Production Availability for 94% of the working days.

100% completion of all Global Standards, regulatory and HOST required mandatory training (LMS) within the deadline.
Requirements

**Education Qualifications / Certifications and Requirements**
- Graduate or above in any discipline with 2 - 5 years’ experience
- Person having experience and comprehensive knowledge on credit card /Personal loan operations is preferred.
- Strong analytical ability, logical thinking, and risk awareness.
- Excellent communication and customer service skills.

Have a strong team spirit and ability to work under pressure.

**Useful Link**

Link to Careers Site: Click** **HERE**

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

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