Associate Credit Card Operations Specialist

1 month ago


Chennai, Tamil Nadu, India Zeta Services Inc. Full time
About Zeta Services Inc.

Zeta Services Inc. is a leading provider of banking technology solutions. Our flagship processing platform, Zeta Tachyon, is a modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. With over 20 million cards issued on our platform globally, we are actively working with the largest Banks and Fintechs in multiple global markets to transform customer experience for multi-million card portfolios.

We are a diverse and inclusive organization with over 1700 employees, with over 70% roles in R&D, across locations in the US, EMEA, and Asia. We have raised $280 million at a billion valuation from Softbank, Mastercard, and other investors in 2021.

About the Role

We are seeking an Associate for the Business Operations - Credit Card unit in our offices in Mumbai/Chennai. The ideal candidate will have relevant experience in credit card operations management, including credit cards dispute resolution, settlement, and reconciliation. The responsibilities of this role include:

  • Network Settlement and reconciliation for Visa/Mastercard/RuPay
  • Repayments processing & Reconciliation.
  • Account management
  • Transaction processing (Charge reversals, Credit balance refund, Loans etc)
  • Dispute Management
  • Knowledge of credit card processing systems and regulatory requirements is a plus.
  • Reconciliation and reporting.


The successful candidate will possess good communication and interpersonal skills, be able to keep customer needs at the forefront of priorities, and have knowledge of MS Excel or Google Sheets. A graduate with 1 to 3 years of experience in Operations / Servicing and relevant experience in Fintech/Banking domain, more specifically in credit card operations, is required.

Equal Opportunity

Zeta Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

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