Incident Manager

1 week ago

Bengaluru, Karnataka, India Nielsen Full time
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols and ultimately help reduce overall Quality Escapes. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
Incident Manager Responsibilities
  • Overseeing the incident management process and team members involved in resolving the incidents working towards continuous improvement (reducing MTTR, Quality Escapes, etc..).
  • Responding to a reported service incident, initiating the incident management process, restoring service, and identifying the root cause.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Managing and producing documents that outline incident protocols such as how to expeditiously handle cybersecurity threats or how to correct server failures, and specific failures in application and/or business processes.
  • Collaborating with the incident management and application teams to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks
Incident Manager Requirements
  • Bachelor's degree in information technology, engineering, or a related field.
  • At least three year's experience working in IT service management, or a similar role.
  • Strong knowledge of IT service management software including ITIL.
  • Experience working with IT systems and software such as ServiceNOW, Logic Monitor, etc...
  • Solid knowledge of programming languages, such as SQL, Java, C++, and Scala.
  • Excellent managerial skills and ability to collaborate with team members.
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.
  • Strong problem solving, analytical, and time management skills.


PI

  • Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Capgemini Full time

    Job Description Proven experience in incident management within an IT service management framework Familiarity with incident management tools and systems e g ServiceNow Jira etc Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management Lead and coordinate the response to IT...

  • Incident Management

    1 week ago

    Bengaluru, Karnataka, India Alp Consulting Limited Full time

    Dear Candidates Urgent Requirement Position - Incident Management Command Center / NOC Engineer Exp - 1 to 2 Years Salary - 2 to 4LPA Location - Hyderabad/Bangalore Role Command Center Engineer Job Responsibilities: Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring...

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Swift Strategic Staff Solutions INC Full time

    Role : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Wipro Full time

    A proactive and knowledgeable Incident Manager with a strong background in problem management and technical support. Experienced in managing fault tickets, providing L1/L2 Application support to customers, isolating, diagnosing, reproducing, and solving technical issues, and ensuring high levels of customer satisfaction.Adept at working independently and...

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Wipro Full time

    A proactive and knowledgeable Incident Manager with a strong background in problem management and technical support. Experienced in managing fault tickets, providing L1/L2 Application support to customers, isolating, diagnosing, reproducing, and solving technical issues, and ensuring high levels of customer satisfaction. Adept at working independently and...

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description : Act as focal point for all severity 1 and business impacting major incidents reported Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process Managing...

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Quess Full time

    About Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...

  • Incident Management Specialist

    1 week ago

    Bengaluru, Karnataka, India Chadwick Professional Services Private Limited Full time

    Company and Job Description:Chadwick is a leading company specializing in IT Permanent and Temporary Staffing, Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approvals from MSME and Start-up India, Chadwick offers innovative solutions to help organizations achieve accelerated growth.Job Role:This is a full-time...

  • Incident/Problem Manager

    1 week ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...

  • Incident Management Expert

    1 week ago

    Bengaluru, Karnataka, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    • Identify and drive continuous improvement efforts to reduce down time (eliminate, automate, or streamline) and drive standardization and service focused instrumentation • Partner with support and development teams to implement technical solutions and process improvements to improve detection and resolution response that prevent repeat issues •...

  • Senior Incident Manager

    1 month ago

    Bengaluru, Karnataka, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Senior Incident Manager

    3 weeks ago

    Bengaluru, Karnataka, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Senior Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Senior Incident Manager

    1 week ago

    Bengaluru, Karnataka, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Incident/Problem Manager

    1 week ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Incident/Problem Manager

    2 weeks ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Incident Management Analyst

    1 week ago

    Bengaluru, Karnataka, India BlackLine Full time

    Job Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the entire...

  • Incident/Problem Manager

    1 week ago

    Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full time

    Who We Are:The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to...

  • Incident/Problem Manager

    1 week ago

    Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full time

    Who We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home...

  • ITSM - Service Manager (Incident Management)

    1 week ago

    Bengaluru, Karnataka, India Overture Rede Private Limited Full time

    Job DescriptionSAP HANA - 8+yrs ExpJD: Mandatory skills-Configuration Management, itsm, service management, knowledge management, itil, incident management, Problem Management, itil certified · The Service Manager (Incident Management Focus) role plays a pivotal role in supporting the effective implementation, execution and coordination of Incident...