Incident Manager
1 week ago
- Proven experience in incident management within an IT service management framework
- Familiarity with incident management tools and systems e g ServiceNow Jira etc
- Strong understanding of ITIL Information Technology Infrastructure Library principles especially in the context of Incident Management
- Lead and coordinate the response to IT incidents ensuring that the appropriate resources are engaged to resolve issues promptly
- Implement incident resolution procedures to restore services within agreed upon service level agreements SLAs
- Establish and maintain a classification system for incidents based on impact and urgency
- Prioritize incidents according to their business impact and criticality
- Communicate incident status updates and resolutions to relevant stakeholders including end users management and support teams
- Act as the primary point of contact for incident related communications
- Implement escalation procedures to ensure that incidents are appropriately escalated based on severity and SLA breaches
- Collaborate with support teams and management to expedite incident resolution
- Incident manager
- ITIL Certified Service now tool
- An effective communicator with excellent interpersonal analytical and client servicing abilities
- Analytical approach to working
- Flexibility within role and flexible approach to assigned work
- Enthusiastic confident with a can do attitude
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Incident Manager
1 week ago
Bengaluru, Karnataka, India Nielsen Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
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Incident Management
1 week ago
Bengaluru, Karnataka, India Alp Consulting Limited Full timeDear Candidates Urgent Requirement Position - Incident Management Command Center / NOC Engineer Exp - 1 to 2 Years Salary - 2 to 4LPA Location - Hyderabad/Bangalore Role Command Center Engineer Job Responsibilities: Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India Swift Strategic Staff Solutions INC Full timeRole : Major Incident ManagementKey Skills : Major Incident Management, ITSM, Good Understanding of Azure CoreNotice Period : Immediate- 15 Days Job Description :We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents. The ideal candidate will play a critical role...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India Wipro Full timeA proactive and knowledgeable Incident Manager with a strong background in problem management and technical support. Experienced in managing fault tickets, providing L1/L2 Application support to customers, isolating, diagnosing, reproducing, and solving technical issues, and ensuring high levels of customer satisfaction.Adept at working independently and...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India Wipro Full timeA proactive and knowledgeable Incident Manager with a strong background in problem management and technical support. Experienced in managing fault tickets, providing L1/L2 Application support to customers, isolating, diagnosing, reproducing, and solving technical issues, and ensuring high levels of customer satisfaction. Adept at working independently and...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India RapidBraiins Full timeKey Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description : Act as focal point for all severity 1 and business impacting major incidents reported Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process Managing...
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Major Incident Manager
1 week ago
Bengaluru, Karnataka, India Quess Full timeAbout Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...
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Incident Management Specialist
1 week ago
Bengaluru, Karnataka, India Chadwick Professional Services Private Limited Full timeCompany and Job Description:Chadwick is a leading company specializing in IT Permanent and Temporary Staffing, Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approvals from MSME and Start-up India, Chadwick offers innovative solutions to help organizations achieve accelerated growth.Job Role:This is a full-time...
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Incident/Problem Manager
1 week ago
Bengaluru, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
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Incident Management Expert
1 week ago
Bengaluru, Karnataka, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time• Identify and drive continuous improvement efforts to reduce down time (eliminate, automate, or streamline) and drive standardization and service focused instrumentation • Partner with support and development teams to implement technical solutions and process improvements to improve detection and resolution response that prevent repeat issues •...
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Senior Incident Manager
3 weeks ago
Bengaluru, Karnataka, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
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Senior Incident Manager
1 month ago
Bengaluru, Karnataka, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
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Senior Incident Manager
1 week ago
Bengaluru, Karnataka, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...
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Senior Incident Manager
1 week ago
Bengaluru, Karnataka, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...
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Incident/Problem Manager
1 week ago
Bengaluru, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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Incident/Problem Manager
2 weeks ago
Bengaluru, Karnataka, India Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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Incident Management Analyst
1 week ago
Bengaluru, Karnataka, India BlackLine Full timeJob Description Get to Know Us: It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 1, BlackLine has become a leading provider of cloud software that automates and controls the entire...
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Incident/Problem Manager
1 week ago
Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full timeWho We Are:The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to...
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ITSM - Service Manager (Incident Management)
1 week ago
Bengaluru, Karnataka, India Overture Rede Private Limited Full timeJob DescriptionSAP HANA - 8+yrs ExpJD: Mandatory skills-Configuration Management, itsm, service management, knowledge management, itil, incident management, Problem Management, itil certified · The Service Manager (Incident Management Focus) role plays a pivotal role in supporting the effective implementation, execution and coordination of Incident...
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Incident/Problem Manager
1 week ago
Bengaluru, Karnataka, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they're ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home...