Sr. AVP Quality Process Excellence
1 week ago
EXL is currently looking for a Senior Assistant Vice President - Quality Process Excellence (P&C Vertical).
The ideal candidate should have more than 15 years of experience in Quality Process Excellence, particularly in the Insurance P&C sector in a BPO setting.
Required certifications include Green & Black Belts.
If you are interested, feel free to share your resume with us.
Details needed:
- Current CTC
- Expected CTC
- Availability for US Shifts
- Experience in Quality Process Excellence & P&C Vertical
- Notice Period
Basic Function
The selected candidate will oversee the Quality Excellence Insurance vertical, collaborating with colleagues at all levels, ensuring the implementation of quality management frameworks for each client area, quality control, and performance enhancements. They will also manage a team of QCA and clients within the vertical.
Essential Functions
- Establish a robust quality control system with process comprehension and metrics to achieve high performance and meet client KPIs with a positive customer experience.
- Analyze business processes, identify issues, and develop plans for quality enhancement.
- Drive quality assurance across all processes, project identification and execution, governance of processes & reporting, and standardization implementation across all clients.
- Stay updated on process improvement program developments and assist in implementing business strategies for a positive customer experience.
- Support business development and solution in specific areas; contribute quality perspectives to RFP and RFI responses. Responsible for setting up and overseeing quality compliance at the client level to meet business, internal, and ISO certification requirements.
- Promote sharing best practices and implementing them from within and outside the organization.
- Plan and manage budgets and resource allocation for the assigned vertical.
Technical Skills
- Proficiency in MS Office
- Thorough knowledge of Six Sigma, Lean methodology (Minimum BB Trained resource)
- Skilled in flowcharts, process design, and mapping
- Ability to apply quality knowledge to solve various problems.
Functional
- Operational planning and process management for effective everyday QC operations.
- Understanding of quality standards, process improvements, etc.
- Adopting a consulting approach.
Leadership
- Strategic focus with strong business acumen
- Demonstrate a global perspective
- Display an agile, analytical approach and thought process
- Experience in team management
General
- Adherence to policies and compliance with auditing capabilities
- Capable of coaching and providing continuous feedback
- Skilled in conducting interviews
- Effective written and verbal communication skills
- Ability to maintain a motivated and productive team
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