Sr Quality Consultant@Noida

1 week ago

Noida, Uttar Pradesh, India Tech Mahindra Full time
JD for SR Quality consultant

Experience: 8 to10 yrs,Location: Noida UPQuality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps.

Any certifications on these is preferredMust skills:
Must have ITIL Experience, ITIL 4 is added Advantage.
Network Service Operations experience should be added advantage.

Domain Experience:
Refer DA cluster & details shared for respective team domain experience requirement (e

g:
BFSI Banking/Insurance, NS Network services, IES/TES Engineering services) Implementation and quality aspects for in one or more ERP implementation, Data Analytics, AI/ML, Meta, Cloud and Infra services, SFDC, D365 etc Handling large deals quality and process performance

Education Qualification:
Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master¿s in computer applications (MCA)

Skill requirement:
Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing, ERP implementation, Next Generation applications and technologies ( like, SAP, ORACLE, AI/ML, SFDC, Cloud Infra etc)

Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferredCustomer facing/interaction and communication wrt account level quality performanceAnalytical Skills, have exposure to Six Sigma, Lean or Total Quality Management conceptsExperience in Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etcExperience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis ¿ Good Interpersonal, Written and Spoken Communication SkillsSkilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement Role:
Partner with account delivery to achieve Contractual compliance, product/process quality, Process and product performance, KPI/SLAsleading to customer delight.

Raise early warnings risks/issues to leadershipFocus on estimation, planning, monitoring and governance; performance monitoring wrt bid v/s did, productivity, KPI/SLA performance,Enable deployment of Value registerReviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etcWeekly monitoring of various health reports.

collection and review of identified metrics.

Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders¿ expectationsCapturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer SatisfactionDriving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolioReviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitmentsDriving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reportingEnabling the effective closure of internal / external assessment / audit findings by delivery teamsFacilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics cultureIdentifying and facilitating Continuous Improvements including Automation OpportunitiesFacilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfoliosWeekly monitoring of various health reports.

collection and review of identified metrics.
Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management

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