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Avp - L&a

3 months ago

Noida, Uttar Pradesh, India Women Entrepreneur Network Full time

AVP - L&A
***Summary

Experience Required:

Years

Location:

Noida

Category:

BPO/KPO

Reports to:
Vice President, Operations

Job Purpose:

The Assistant Vice President (AVP) for Life Operations will be responsible for overseeing the daily operations and management of the Life teams.

The AVP will work closely with other departments to ensure that all aspects of Life operations are effectively managed and delivered.


Key Responsibilities:

  • Oversee the daytoday operations of the Life team, including transaction processing, customer service, and quality control
Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements

Develop and implement operational policies and procedures to improve efficiency and streamline processes

Work closely with the team and leadership of Life Operations to develop and implement strategic plans to achieve departmental goals and objectives

Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions

Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations

Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met

Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies

Qualifications:

  • Bachelor's degree in business administration, finance, or a related field
Minimum of 10-12 years of experience in operations, with a focus on Life or similar products

Strong leadership skills, with experience managing teams of professionals

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders

Demonstrated ability to analyze and interpret data to drive business decisions

Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously

Knowledge of Life products and regulations, as well as experience working with Life platforms and systems

Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus


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