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ESG Support Engineer
1 week ago
Position - ESG Support EngineerOnline & On-site troubleshooting of technical problems related to our Internet Services & other solutions provided by YOU Broadband.
Should be able to independently manage Installation & maintenance of Wireless links.
Should be able to understand different networking typologies, understand how Different network elements work together etc.
Should be comfortable working on Cisco CLI, other routers, switches and should have good understanding of TCP/IP, Routing, WAN Technologies, and troubleshooting methodologies.
Configuration and implementation of network communications devices such as Routers, RF Equipment, Switches, Modems, VoIP Gateway Devices, Firewall, UTM appliance.
Ensuring prompt response to customer complaints & timely closure of service requests within minimum TAT & in-line with SLA with customers.
Coordination with Basic Service Operators for Last mile connectivity related issues
Should have good communication skills, ability & willingness to work in team and also able to work independently. Good decision making ability to deal with critical support issues.
Should ensure compliance to company guidelines on preparing & maintaining necessary documentation (Installation Reports, Network Diagrams & other documents related to Enterprise service.)
Required Skills & KnowledgeExtrovert
Energetic
Good Personality
Proactive
Good CommunicationQualification :
Graduate
Professional certification like CCNA, CCNP, CWNA.
Experience :2-4 Years or more work experience in the field of Networking, Field/Customer Support.
ISP industry experience preferre
Location
:
NagpurApply Now
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