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Cloud Support Engineer

3 months ago

Nagpur, Maharashtra, India MicroStrategy Full time

About the job :

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. Ideal candidates will be located in Nagpur or within commutable distance.

Responsibilities :

- Provide support for MicroStrategy's Business Intelligence product suite, Cloud platform, and its underlying technologies

- Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance

- Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilities

- Collaborate and communicate effectively with peers, internal application and software development teams

- Prioritize and communicate product defects and enhancements to development teams

- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums

- Enhance personal and professional growth by participating in Internal Development Programs

- Work in a strong team environment

Qualifications :

- Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)

- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies

- Windows/Linux system administration knowledge

- Strong analytical and troubleshooting skills and experience

- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure

- Excellent oral and written English communication skills

- Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.

Preferred :

- Cloud Certifications (AWS, Azure, Google Cloud)

Additional Information :

- The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

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