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Production Application Support
3 months ago
Position Description:
ObjectivesThe role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.
The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.
Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications.
The Production Support Analyst is expected to work with global teams.Maintenance and EnhancementsParticipate in release cycles for functional validation on staging/pre-prod/prod environment.
Review release and coordinate around deployment/post release checks, do communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Ensuring the timely delivery of change in staging/production ecosystem as per schedule.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infra teams on patching & upgradation of servers and post checks.
Experience4-6 years of relevant application production support or support experienceEssential/Specific RequirementsPrior experience of Production Support preferably in banking domainExcellent knowledge of SQL queries ( Oracle/MS SQL Server - SQL) ability to understand complex and advanced joinsGood experience on systems like Windows, UNIX and LinuxWorking knowledge or familiarity with tools like Geneos, ServiceNow, Jira, AutosysSkills and BehaviorAbility to provide step-by-step functional and technical help, both written and verbalEnthusiastic to work in challenging environmentHighly effective team player with collaborate and can-do attitudeDevelop team skills, leverage networks, embrace changesThis is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shiftFlexible in working on public holiday, weekends to support application releases and Infra production changesGood to HaveUnderstanding of full trade lifecycle, front-to-back Transversal Trade processing workflowsKnowledge of financial products like Interest rates, Bonds, FX, TreasuryWorking knowledge of processes like change, incident, request and problem managementTechnical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) businesshaving Investment banking / financial background is a plusITIL – knowledge and processes implemented
Skills:
LinuxSQLUnixITIL
