Telecaller

1 week ago


Sany, India Whitefield Careers Full time
Overview:TheTelecaller plays a crucial role in our organization by serving asthe first point of contact with potential customers. They areresponsible for making outbound calls to prospective clients withthe aim of promoting and selling our products or services. The roleis essential in building and maintaining customer relationshipsunderstanding their needs and ensuring theirsatisfaction.KeyResponsibilities:
  • Place outboundcalls to potential Leads
  • Promote products orservices to prospective clients
  • Follow callingscripts when communicating withcustomers
  • Understand and address customerinquiries and objections
  • Accurately andefficiently enter data and update customerinformation
  • Meet and exceed sales targets andquotas
  • Build and maintain positive customerrelationships
  • Conduct market research toidentify potential leads
  • Collaborate with thesales team to ensure customersatisfaction
  • Report progress and challenges tothe team lead
RequiredQualifications:
  • High school diplomaor equivalent
  • Proven experience as a Telecalleror similar sales/customer servicerole
  • Excellent communication and interpersonalskills
  • Ability to work well in a teamenvironment
  • Strong persuasive and negotiationabilities
  • Good knowledge of relevant computerprograms and telephone systems
  • Ability tohandle rejection and remain persistent
  • Goodtimemanagement and multitaskingskills
  • Customeroriented and goaldrivenapproach
  • Knowledge of sales principles andmethods
  • Ability to adapt to differentpersonalitytypes

multitasking,customerservice,negotiation,telephonesystems,time-management,communication,customer,interpersonal,sales,computerprograms,persuasion,interpersonal skills


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