Manager - Telecalling

1 month ago

sany, India Acme Services Private Limited Full time
JobResponsibilities: CALLING
Outbound Calling Using System Data SVs in that week / lastfortnight / that respective month to dial out & audit theDIRECT SVs Dialling out ReVisits
Inbound Calling Beingextremely prompt in the TAT to take calls coming in / dial backmissed calls
FillIn Data Filling in the datacomprehensively so that this can be used to understand the source /nature of enquiry and other critical information parameters such asA. Number of Bedrooms & Size; B. Over all Area andIndicative Pricing C. Location
Deeper Probe Being ableto extract additional Insights through the conversation from theDial Out to a Lead Form filled In and to an IncomingCall
EXISTING DATAREPORTING FOR THE RM
DIRECT Quantitative Datareporting Efficacy of the Lead Generation program Expenditure vsCost of Sale vis vis the Online Lead Generationcampaigns
executed
DIRECT Qualitative Datareporting Report insights from the exchange with Incoming Call andthe conversation from the person filling in the Lead Form Providingqualitative feedback on what has worked within the creative andwhat has not.
EXISTINGCUSTOMER RELATIONSHIP MANAGEMENT
ReferralCreative Despatch Use creative developed to CONNECT in a frequencyof a minimal times of twice a week with the existing customers ofRH / RR / RS and booked customers of RGrove &RGrand
Newsletter Despatch & Engagement Timelydespatch of the Newsletter developed through Email &Whatsapp and following up with the existing customer to buildrelationships.
Skills:
Proven expertise along withprior experience in being able to successfully convert lead to SVin lowest TA; the allocation of leads scheduled to Sales Executives&
Managers
Being able to aggressivelydrive SVs through persistent churn of data.
Being ableto pitch the product proposition and Key Selling Proposition&
Discriminatorseffectively.

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