MAC Specialist

1 week ago


Bengaluru, Karnataka, India Excis Compliance Full time
MAC (Apple Devices) Support Technician


provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Daily Job responsibilities:1st , 2nd and 3rd line support of Mac'sImaging/reimaging and deployment of Mac hardware.
Server administration of JAMF ServerMaintain Casper and create images of OS and packages as needed.

Must have skills:
MAC Hardware troubleshooting experience.
Imaging/reimaging knowledge for MAC devices.

Experience/knowledge on JAMF to create images of OS and packages as neededExperience/knowledge on Server administration of JAMF ServerApplication troubleshooting experience/knowledge on MAC devicesNew hardware compatibility and testingExperience/knowledge on MAC devices/environment to provide support towards :
File Serveraccess/troubleshooting , Print Queue management, Mobile device management, New hardwarecompatibility and testing.
Remote support capabilities to support MAC devices across globe

Requirements :
Bachelor's degree in computer science (or related area) with 3+ yrs of experience on MACsupport.

Relevant certification/s on MACMicrosoft Certification (MCSE) or ITIL certification preferred, equivalent certification in relevantGood Verbal and Written communication skillsWorking knowledge of Desktop Operating Systems like Windows 7 / 8.

1 /10Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP , HTTPS and file sharing
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