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MAC Specialist
1 week ago
provides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Server administration of JAMF ServerMaintain Casper and create images of OS and packages as needed.
Must have skills:
MAC Hardware troubleshooting experience.
Imaging/reimaging knowledge for MAC devices.
Experience/knowledge on JAMF to create images of OS and packages as neededExperience/knowledge on Server administration of JAMF ServerApplication troubleshooting experience/knowledge on MAC devicesNew hardware compatibility and testingExperience/knowledge on MAC devices/environment to provide support towards :
File Serveraccess/troubleshooting , Print Queue management, Mobile device management, New hardwarecompatibility and testing.
Remote support capabilities to support MAC devices across globe
Requirements :
Bachelor's degree in computer science (or related area) with 3+ yrs of experience on MACsupport.
Relevant certification/s on MACMicrosoft Certification (MCSE) or ITIL certification preferred, equivalent certification in relevantGood Verbal and Written communication skillsWorking knowledge of Desktop Operating Systems like Windows 7 / 8.
1 /10Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP , HTTPS and file sharing-
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