Workforce Management Analyst
2 weeks ago
Immediate hiring for Workforce Management (WFM) specialist in Chennai, Ambit IT Park, Ambattur. Seeking professionals experienced in WFM processes including scheduling, forecasting, and real-time adherence (RTA).
Roles and Responsibilities:
- Ensure agent adherence using WFM tools such as Nice WFM and Genesys (Pure cloud) to manage queues efficiently.
- Monitor and address call queues, high handle times, and breaks adherence to maintain service levels.
Required Skills & Desired Skills:
Seeking candidates with knowledge of metrics, reporting, decision-making, and time management. Familiarity with tools such as Nice WFM, Genesys, and proficiency in Excel is crucial for this role.
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Workforce Management Analyst
2 weeks ago
Chennai, Tamil Nadu, India Movate Full timeImmediate hiring for WFM specialistDesignation: WFM specialistWork Location: Chennai, Ambit IT Park, Ambattur, ChennaiSeeking individuals with WFM experience in scheduling, forecasting, RTA, and the complete WFM processRoles and Responsibilities: Ensure agents' adherence - Utilize Nice WFM and Genesys (Pure cloud) to manage queues efficiently and provide...
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WALK - IN For Workforce Management Specialist
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