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WALK - IN For Workforce Management Specialist
3 months ago
WALK-IN FOR EXPERIENCED WFM:
- Work Location: Sholinganallur ELCOT Chennai
- Interview Mode: Face to Face
- Interview Time: 11:00 AM
- Interview Date: 3rd to 6th June 2024
- Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119
Essential Duties and Responsibilities:
- Must have a solid understanding of WFM fundamentals
- Proven experience in the design, development, and implementation of strategic workforce planning, scheduling, RTM, and reporting
- Lead Resource Planning, Scheduling, and Reporting
- Optimize schedule placement to best match volume arrival
- Analyze volume drivers by source and handle time
- Recommend process improvement solutions
- Constantly review and provide feedback on areas of potential risks
- Plan and implement new WFM capabilities and initiatives
- Developed project management skills
- Developed interpersonal skills
- Leadership, performance, and team management skills