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Business Analyst/Senior Business Analyst
2 weeks ago
Job Title:
Job Template - Consulting - Process design, Business Analyst - Service Assurance, SNOW, Workforce management
Responsibilities:
Process Analysis & Design,
Business Analysis:
Understanding of service assurance journey and service operations activities.
Ability to analyze current business processes across various functions.
Collaboration with stakeholders to identify pain points and objectives.
Proficiency in designing TOBE (future state) business processes.
Documentation of processes incorporating best practices.
Experience in creating process maps and visual representations.
Familiarity with BPMN tools and process design tools like ARIS.Knowledge of process automation tools like Camunda or Appian.
Understanding of process mining tools like Celonis.
Ensuring delivery conforms to contractual outcomes and timelines.
Project Management:
Support in project planning, risk, and issue management.
Assistance in budgeting processes.
Experience in leading teams of at least 4 members.
Familiarity with service assurance-related consulting exercises/proposals.
Service Operations Improvement:
Experience in working with service operations teams to improve processes.
Knowledge of fiber access products is desirable.
Data Analysis and Insights:
Exposure to deriving insights from data.
Identifying trends and making recommendations for quality and operational improvement.
Collaboration with leaders to understand key value drivers and challenges.
Job Location:
Chennai, Bangalore, Hyderabad, Pune
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