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Senior L1 Support Lead

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Delhi, Delhi, India Sigmaways Inc Full time
Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers' production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified issues, Collaborate with our documentation team to promote any existing knowledge base articles to our official documentation site, Leverage data to assess any reliability impact on customer base and provide critical communication to customers to maintain a high level of production reliability,Create new customer reproduction environments and when necessary enhance existing or create new automation modules, Lead retrospective activities for high-severity customer incidents

Qualifications:
Proven history in troubleshooting and resolving issues with Kubernetes and cloud-native technologies at a large production scale.

Experience with at least one major cloud provider, preferably GCPExperience with Kafka messaging queue system and Redis quick response database.

Experience with enterprise tools set such as Grafana, Prometheus, Splunk etc.

Hands-on experience with Monitoring and Alerting processesCommitment to knowledge sharing through the creation of valuable content for customers and internal stakeholders.

Emphasis on utilizing automation technologies for efficiency in handling repetitive tasksBachelor's degree in computer science or equivalent education and experience