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Temenos Support Manager

2 months ago

Delhi, India Luxoft India Full time
Project detailsYou will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed.ResponsibilitiesTechnical Run Service for Core Banking (Temenos Transact + FCM + Infinity):L1: HelpdeskL2: Service DeskL3: Third-party coordinationTransact COB OperationsRequirements
- 10+ years of experience overall
- Experience in Temenos T24/Transact operational support environment
- Experience managing or delivering IT services within outsourced services environment
- Knowledge on Cloud environment
- Knowledge on fundamental banking processing
- Very good English, spoken and written
- Strong problem-solving skills and the ability to analyze complex issues and translate them into technical solutions.
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.