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Support Engineer

2 months ago

Delhi, India Outcomes® Full time
mscripts Systems India is seeking a highly qualified Level 3 Support Engineer capable of researching and addressing customer inquiries. The ideal candidate should be technically sound with hands on experience in technical troubleshooting.
The roles and responsibilities include –
• Researching and resolving technical issues
• Filing reports regarding technical problems
• Walking stakeholders (L1 support team primarily) through solutions
• Collaborate with other engineering teams, Product Management and Account Management teams effectively
Requirements:
The candidates must possess the following attributes:
• Overall 2+ years of relevant experience with a Bachelor’s or Master’s Degree (preferably in Computer Science or Information Science)
• Must be self-driven with excellent troubleshooting, problem-solving and analytical skills
• Excellent communication skills to effectively communicate solutions or an action plan to stakeholders
• Strong database querying skills (MySQL in particular)
• Strong conceptual knowledge in core java and should be strong in debugging and deploying Java based applications.
• Experience in Agile (Kanban) project methodologies.