Danish Helpdesk Support Executive

2 weeks ago


Hyderabad, Telangana, India Nisum Full time
What You'll Do

Provide full user support including but not limited to service desk tickets, emails, direct messages, and IT hotline calls during assigned 24 hour on-call rotationsTriage and assess all incoming requests/issues from any method of user communication (Service desk, email, hotline calls, direct messages, etc) and escalate to higher Tier support when necessaryLead in managing IT equipment inventoryAssist with managing procurement/provisioning vendor relationship and related processes in support of user onboarding and offboarding activitiesIndependently create both internal and external training documentation and provide user training when necessaryCollaborate with IT System Administrators on IT related projects/ tasks which may include but not limited to; new system implementations, system maintenance, routine audits/analysis, and other IT related tasksCoordinate with the Security Team for the office's physical security and access controlUse expertise and experience to research and evaluate emerging technologies, hardware, and softwareAccurately convey information/requirements necessary for each project/task

What You Know

A minimum of 2-3 years help desk experience would be nice. No other technical requirements.

Strong technical knowledge of mobile devices (Macs, iPhones, iPads, Android, etc.)Understanding of Google Apps; IP networks and equipment; Wi-FI technologies; and printers.

Knowledge of SSO (Okta)Understanding of access control and physical security measuresPrior experience with user support and trainingSkills/Competencies:

Demonstrated ability to successfully collaborate with people and manage projects/tasksDemonstrated ability to meet timelines for deliverables, and flexibility to get the work doneExperience in managing multiple projects simultaneously and meeting expectationsProactive problem-solving abilities and follow throughAbility to adapt to a rapidly changing work environment and prioritiesSuccessful situational responsive decision-makingDemonstrated ability to be resourcefulDemonstrated ability to foster concepts of teamwork and cooperationDetail orientedResult orientedExhibit excellent time management and organizational skillsExhibits responsibility, ownership, accounting and pride in one's workCustomer service and interpersonal skillsCapabilities:

Fluent written and spoken DanishCan work Western Europe hours 9 am to 5 pm local Denmark time.
Ability to communicate in Danish (both verbal and written)Ability to ship/package/unpack equipment and supplies (up to 50 lbs.)

Education

Bachelor's Degree in a related technology field

Benefits


In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:Continuous Learning -Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on an as need basis.

We support our team to excel in their field.
Parental Medical Insurance

  • Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs. We offer optin parental medical insurance in addition to our medical benefits.

Activities -From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team building activities such as skits, dances performance in addition to festival celebrations.

Free Meals -Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.

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