IT Desktop Support Engineer

1 week ago

Hyderabad, Telangana, India ReleasePoint Full time

The IT DesktopSupport Engineer is responsible for Service Desk ticket diagnosticsand escalating to the appropriate team member. The person will bethe liaison between ReleasePoint IT support at the Claremont officeand the business systems users in Hyderabad India providingtechnical support and account setup assistance to the businessusers. The IT Desktop Support Engineer will be responsible foronsite support of all employees in India using ReleasePoint ownedequipment. In addition the IT Desktop Support Engineer will assistin RPNet client user account administration including setting upnew user accounts resetting passwords and other account maintenanceactivities.

Requirements

TheIT Desktop Support Engineer performs duties andresponsibilities including but not limited to thefollowing:

Act as the primary onsite ReleasePoint technical contact to theManila team using ReleasePoint owneddevices.

Coordinate with the ReleasePoint US IT team to deliver localtechnicalsupport.

Respond to support requests and inquiries in the helpdesk systems.Perform troubleshooting to isolate and diagnose system problems onnetwork connectivity workstations printers scanners and othercomputerperipherals.

Triage and resolve technical issues received by the ReleasePointService Desk. Some examples are login and access issues softwarelicensing renewals and passwordresets.

Assist with new hire account setup access changes and accountrevocation.

User account administration in RPNet: Create maintain and disableuser access in RPNet. Respond to password resetrequests.

Maintain the physical devicesonsite.

ProfessionalRequirements

  • Bachelors degree in computer science or related field or relatedexperience
  • Minimum2 years of relevant experience supporting information technologyservices including Windows business applications and associateddesktop hardware andperipherals.
  • Experiencewith a helpdesk managementsystem
  • Experiencein computer security regulated environments or healthcare ITpreferred
  • Proficientwith Microsoft Windows Mac OS VPN/Remote access and antivirussoftware.
  • Generalknowledge of Active Directory user accountconcepts.
  • Knowledgeof information security principles including risk assessment andmanagement threat and vulnerability management incident responseand identity and accessmanagement.
  • Knowledgeof network infrastructure protocols and concepts including routersswitches firewalls TCP/IP FTP MFT web hosting andDNS.
Benefits MedicalBenefits
Great workCulture
Essential Functions Design, implement and maintain complexenterprise network solutions using Juniper switches and Palo Altofirewalls Configure and manage firewall policies, VPNs, and networksecurity systems Monitor network performance and resolve any issuesthat arise in a timely and efficient manner Collaborate withcross-functional teams to identify and resolve network-relatedissues Maintain up-to-date knowledge of industry developments andtechnologies Participate in the development and implementation ofdisaster recovery plans Document network configurations and designsProvide application and development environment and team support.Will be required to resolve Production issues and troubleshootproblems. Will provide on call and after-hours support, respondingto alerts and requests for assistance. Provides Security monitoringand incident response if needed. Professional RequirementsBachelor's degree in Computer Science, Information Technology or arelated field Minimum of 10 years of experience in networkengineering with a focus on Juniper switches and Palo Altofirewalls Strong understanding of routing protocols such as OSPFand BGP Knowledge of network security best practices and experiencewith network security systems Excellent analytical andproblem-solving skills Strong written and verbal communicationskills Ability to work independently and in a team environment CCNPor JNCIS certification is a plus ITIL experience and processfamiliarity o Incident / Problem Management o Change Management oRequest Fulfillment Strong oral and written communicationsskills.

  • Desktop Support

    1 week ago

    Hyderabad, Telangana, India 2coms Full time

    Greetings from 2coms,We are hiring Desktop support engineer (only Female) For our leading MNC in Hyderabad, Communication must begood ONLY FEMALE PROFILES Should be from Desktop support background Should be ready to work from office Location – Hyderabad No Fresher profiles will be considered Exp – 6 months to 2 years Interview rounds- ...

  • Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India MN World Enterprise PVT LTD Full time

    Position Overview:Weare seeking a skilled and motivated Desktop Support Technician L1to join our IT team. The Desktop Support Technician will play acrucial role in ensuring the smooth operation of our organizationsIT infrastructure by providing technical assistance to enduserstroubleshooting hardware and software issues and...

  • Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India Trackmind Systems Pvt. Ltd. Full time

    Job Description Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.Collaborate with other teams to ensure timely resolution of...

  • Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India Trackmind Systems Pvt. Ltd. Full time

    We're Looking for a Tech Troubleshooter!Tackle and solve complex technical issues spanning Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.Collaborate closely with different teams to...

  • Remote Desktop support

    1 week ago

    Hyderabad, Telangana, India Capgemini Full time

    Job Description experience in Remote Support Solutions. VDI's Administration experience will be adding advantage. Microsoft certification or equivalent is preferred. Essential Duties and Responsibilities: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows environments Need...

  • Desktop Engineer

    1 week ago

    Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes.At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences...

  • Senior Information Technology Support Engineer

    1 week ago

    Hyderabad, Telangana, India IT Skylight Full time

    Job Title:Senior IT Support EngineerAre you an experienced IT professional looking for a new challenge? We are seeking a skilled Senior IT Support Engineer to join our team. Check out the details below to see if you meet the criteria:Office 365 AdministratorConsole experience of 4 to 5 yearsExam AZ-104Exam AZ-900 certificateAzure Active Directory...

  • Desktop Engineer

    1 week ago

    Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the mission of improving health outcomes.At Merative, you can apply your skills – and develop new ones – alongside colleagues with expertise in health and technology. Merative offers data, analytics, and software for the health sector, serving providers, health plans, employers, life sciences companies, and governments...

  • Senior Information Technology Support Engineer

    1 week ago

    Hyderabad, Telangana, India IT Skylight Full time

    Job Title:Senior IT Support EngineerPlease carefully review the requirements below.We will only consider candidates who meet the criteria:- Office 365 Administrator console experience: 4 to 5 years minimum- Exam AZ-104- Exam AZ-900 certification- Azure Active Directory- Windows server- MCSE certificate 2019 and above- 7 years minimum experience in Desktop...

  • Call Center Desktop Support

    1 week ago

    Hyderabad, Telangana, India Stralynn Consulting Services, Inc. Full time

    About StralynnStralynn is a rapid growth digital transformation start-up headquartered in San Jose, California, USA, with offices in Canada and India. We provide services of business technology assessments and business process transformations, scaling from simple to more mature enablement. We provide our customers, which include fortune 500 organizations,...

  • Desktop Support Enineer

    1 week ago

    Hyderabad, Telangana, India NextRow Digital Full time

    Key Responsibilities: - Manage company assets for employees Manage M365 licenses for employees Support employees with troubleshooting of Windows / Mac software and hardware Manage outside agencies for hardware repairs Manage networks, VPNExperience required: Office365/M365 experience with ActiveDirectory Sharepoint experience Basic Networking experience...

  • Desktop EUC

    1 week ago

    Hyderabad, Telangana, India Iron Systems Full time

    Responsibilities:Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.Manage IMAC and desk side support services.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop...

  • Desktop Support Engineer-l1

    1 week ago

    Hyderabad, Telangana, India RDP Workstations Full time

    Desired Experience in Years:1-3 yearsNumber of Openings:2Location/s:HyderabadResponsibilities:Research and identify solutions to hardware, network and software related issues.Diagnose and troubleshoot technical issues, including account setup and network configuration and close the ticket within SLA.Ask customers targeted questions to quickly understand the...

  • Desktop Administrator

    1 week ago

    Hyderabad, Telangana, India Solugenix Corp Full time

    Overview:About SolugenixSolugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships...

  • Desktop Support Tech I-II

    1 week ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    SUMMARY The Desktop Support Technician I will help end users and resolve issues with computer hardware or software. Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for the end users and maintaining the Service Levels, Customer Satisfaction, FCR and Resolution%. Desktop Support...

  • Desktop Support Associate Technician

    1 week ago

    Hyderabad, Telangana, India TTEC Full time

    Desktop Support Associate TechnicianBringing smiles is what we do at TTEC... for you and the customer. As a Desktop Support Associate Technician working (remotely OR onsite OR hybrid) in (India), you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • Desktop Support/system Admin

    1 week ago

    Hyderabad, Telangana, India THE CLUB Full time

    Responsibilities for Desktop EngineerResponsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationTo manage Audii and video equipment support with the club eventsTroubleshoot hardware and software errors, printers, printer configuration with users, by running diagnostics, documenting problems...

  • IT Support Engineer

    1 week ago

    Hyderabad, Telangana, India Intellitech IQ Consultancy Full time

    Title -IT Support EngineerWork Location - HyderabadJob Type FulltimeShifts 5 days working, 24*7 Operations, Flexibility to support in US & UK shiftCTC-2.4 to 3.6 Lac per year -will be decided based on experience, skillset & client interview ( Please do not apply if your Salary expectation is more than the range mentioned here )Must Have Skills Excellent...

  • Azure Virtual Desktop and Citrix Engineer

    1 week ago

    Hyderabad, Telangana, India Unisys Full time

    What success looks like in this role:What success looks like in this role:Act as the technical leader for AVD projects, guiding and mentoring the implementation team.Stay abreast of industry trends and emerging technologies related to virtual desktop infrastructure.Develop and enforce security best practices for AVD environments.Ensure that AVD...

  • IT Support Engineer

    1 week ago

    Hyderabad, Telangana, India Intellitech IQ Consultancy Full time

    Title: IT Support EngineerWork Location: HyderabadJob Type: FulltimeShifts:5 days working, 24*7 OperationsFlexibility to support in US & UK shiftCTC:2.4 to 3.6 Lac per year -will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here)Must Have Skills: Excellent verbal...