Desktop Engineer

1 week ago


Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

Join a team dedicated to supporting the mission of improving health outcomes.

At Merative, you can apply your skills – and develop new ones – alongside colleagues with expertise in health and technology. Merative offers data, analytics, and software for the health sector, serving providers, health plans, employers, life sciences companies, and governments globally. Through leading products and focused innovation, we empower customers to enhance decision-making and performance, driving tangible progress in health. Learn more at [Company Website].

Position Overview:

  • Design, deploy, and manage virtual desktop infrastructure utilizing industry-standard AVD/VDI technologies.
  • Configure and maintain hypervisors, virtualization platforms, and related infrastructure components.
  • Collaborate with IT teams to integrate AVD/VDI solutions with existing systems and applications.
  • Develop and update documentation, including SOPs and technical diagrams.
  • Monitor AVD/VDI performance and capacity, resolving issues promptly to ensure optimal user experience.
  • Implement security best practices to safeguard AVD/VDI environments against threats.
  • Provide tier 2/3 support for AVD and VDI incidents and service requests, troubleshooting and resolving issues promptly.
  • Conduct regular assessments of AVD/VDI environments, suggesting and implementing enhancements as necessary.
  • Stay informed about emerging technologies and trends in AVD, VDI, and desktop virtualization.
  • Analyze operating costs continually, recommending configurations for cost-effectiveness and high performance.
  • Keep virtual desktop environments up-to-date for compliance, optimal performance, and security.
  • Create, update, and maintain Desktop Images.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2-4 years of experience in designing, implementing, and supporting AVD and VDI solutions.
  • Experience with Azure Monitor, Log Analytics, and network connectivity to Azure.
  • Proficiency in Windows/Linux/MacOS Server and Desktop operating systems, Active Directory, GPO, and other related services.
  • Knowledge of VMware Horizon, Citrix Virtual Apps, Microsoft Remote Desktop Services, and other virtualization technologies.
  • Understanding of hypervisor platforms like VMware vSphere, Microsoft Hyper-V, or Citrix XenServer.
  • Familiarity with storage and networking concepts relevant to AVD and VDI.
  • Skills in scripting languages (e.g., PowerShell, Python) for automation and administration.
  • Strong troubleshooting abilities and analytical skills for complex technical issues.
  • Effective communication and interpersonal skills for teamwork.
  • Relevant certifications (e.g., Azure Virtual Desktop Specialty, VMware VCP, Citrix CCE, Microsoft MCSA) are advantageous.

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