Flexcube Support

2 weeks ago

Hyderabad, Telangana, India Clover Infotech Private Limited Full time
Should have 1 -2 years of experience in FCR and FCC Application
Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email
Monitoring of tickets logged through ticketing tool
First Point of Contact and entry point for Business User's Incidents and Service Requests
Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required
Direct resolution of Incident and Service Request Tickets based on available information in KEDB
Routing tickets to further support units across L2's, when not resolvable at L1
Establish, maintain and update KEDB to enhance resolution efficiency at L1
Seamless Coordination with Incident & Problem Management Teams
Alert monitoring & follow with respective teams for closing the alerts
Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping)
Patch deployment on Pre-prod and Production
EOD/BOD monitoring
EOM Monitoring
EOM pre-Health check activity
Ticket resolution IM & RF
FLR of 70%

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