Salesforce Service Cloud Specialist

1 week ago


Bengaluru Rural, India Saaki Argus & Averil Consulting Full time

About the Client:

Our client is a digital solution provider to Fintech and automotive customers.

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Proven experience as a Salesforce Service Cloud Specialist or similar role.
  • Salesforce certifications related to Service Cloud (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
  • Strong understanding of customer service processes and best practices.
  • Proficiency in Salesforce customization, configuration, and automation.
  • Effective communication and interpersonal skills.

Preferred Skills:

  • Familiarity with Agile or Scrum methodologies.
  • Knowledge of Salesforce Lightning and Apex.
  • Experience with Service Cloud Communities and Customer Portals.
  • Ability to collaborate with cross-functional teams and stakeholders.
  • Problem-solving and analytical skills.


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