Call Quality Audit

2 weeks ago


Chennai, Tamil Nadu, India Movate Full time

Job title:
Soft Skill Quality Audit and Language Coach

Work Location:
Hyderabad, Chennai

Experience: 0-3 Years

Expectations:

  • Experience in Coaching/Training Delivery
  • Should be open to work in US Shift.
  • Enjoy challenging and diverse work assignments in a fastpaced environment.

Roles and Responsibilities:

  • Monitor calls and emails on communication and soft skills per sampling plans.
  • Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.

Required Skills:

  • Excellent Communication Skills (Written & Verbal)
  • Strong knowledge of customer care processes and techniques
  • Call quality/ transactional monitoring experience
Please share your resume to -
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