![Notion Press](https://media.trabajo.org/img/noimg.jpg)
Sales Quality Check Analyst
2 weeks ago
ABOUT US:
Notion Press is India's largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes.
Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in.
Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world.
We are a 120+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.
IN THIS ROLE YOU WILL:
Monitor, evaluate and score inbound calls against established quality assurance standardsReview, evaluate, and score open and closed customer issues tickets against established quality assurance standardsParticipate, as needed, in calibration sessions, employee communication sessions, and/or the creation of communication toolsSupports and communicates business goals, quality standards, processes and procedures and policiesMonitor calls to provide feedback regarding telephone etiquette, product information given and proceduresProvides performance expectations, action plans and development plans to improve call qualityProvides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined
A PERFECT CANDIDATE HAS:
1 to 2 years of experience as a quality analyst in both voice and non voice (Sales call audit is preferable).1+ years of experience in inside sales can be considered if you have relevant skills.
Previous experience in Inside Sales is preferred.
Previous call quality monitoring experience or coaching/mentoring experience preferred
Sound like a fit? We can't wait to hear from you.
BENEFITS:
Our benefits package includes the best of what leading organizations provide, such as:
A flat and transparent culture and a chance to work with the leadership team of a high-growth startupBest learning and development opportunities, a chance to have a big impact in a hyper-growth setupThe possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the worldOther Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance
-
Sales Quality Check Analyst
2 weeks ago
Chennai, Tamil Nadu, India Notion Press Full timeABOUT US:Notion Press is India's largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...
-
Sales Quality Check
2 weeks ago
Chennai, Tamil Nadu, India Notion Press Full timeABOUT US:Notion Press is India's largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...
-
Quality Assurance Analyst
2 weeks ago
Chennai, Tamil Nadu, India Equiniti Full timeManagement Level HJob Title: Quality Assurance Analyst Reporting to (Job Title): Manager About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary...
-
Quality Analyst
2 months ago
Chennai, Tamil Nadu, India DATA SOFTWARE RESEARCH COMPANY Full timeApply for Quality Analyst DSRC, Career Progress Consultants in Chennai for 3 - 6 Year of Experience on
-
Quality Analyst
4 weeks ago
Chennai, Tamil Nadu, India DATA SOFTWARE RESEARCH COMPANY Full timeApply for Quality Analyst DSRC, Career Progress Consultants in Chennai for 3 - 6 Year of Experience on
-
Quality analyst
2 weeks ago
Chennai, Tamil Nadu, India Ajay Bhardwaj (Proprietor Of Ocean Biomed) Full timeSummary:We are seeking a detail-oriented Quality Analyst for our pharmaceutical company. The role involves ensuring product quality and safety through rigorous testing and analysis.Roles and Responsibilities:Conduct quality control tests on raw materials, in-process samples, and finished products.Develop and implement quality assurance protocols.Analyze test...
-
Quality Analyst
1 month ago
Chennai, Tamil Nadu, India NatWest Digital X Full timeJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
-
Quality Analyst
2 weeks ago
Chennai, Tamil Nadu, India NatWest Digital X Full timeJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
-
Quality Analyst
2 weeks ago
Chennai, Tamil Nadu, India Guidehouse Full timeJob Family: EBO Accounts Receivable (India)Travel Required: NoneClearance Required: None Job PostingWhat You Will Do: Review the work performed by AR callers and document any quality issues. Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality. Participate in developing process...
-
Quality Assurance Analyst
2 weeks ago
Chennai, Tamil Nadu, India Maxyfi Full timeRole:Quality Assurance AnalystResponsibilities:Design and implement test plans to cover all functionalities of the applicationConduct exploratory and manual testing to identify defectsReport defects clearly and concisely in a bug tracking systemWork collaboratively with developers to resolve defects and ensure timely fixesStay up-to-date on the latest QA...
-
Technical Support Quality Assurance
2 weeks ago
Chennai, Tamil Nadu, India Movate Full timeDesignation - Senior Associate - Quality Analyst.Looking for candidates with excellent communication skills and from international voice background.Only Immediate joiners are preferred. -Max within a weekWork from office - Ambattur, Chennai.Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA...
-
Data Analyst-Sales Operations
2 weeks ago
Chennai, Tamil Nadu, India Antal International Full timeJob Description ROLE: DATA ANALYST- SALES OPERATIONS EXPERIENCE: ● Two years of analytical work experience in investment banking or consulting industries , and an additional 1+ years previous experience working on a Sales Operations, Sales Finance, or FP&A team at a technology company KEY QUALIFICATIONS: Extensive knowledge of Excel and...
-
Lead Quality Analyst, AVP
2 months ago
Chennai, Tamil Nadu, India NatWest Group Full timeJoin us as a Lead Quality AnalystIf you have a keen eye for detail, this could be the role for you, as you'll make sure that only well designed and built work packages get through quality testingYou'll make sure decisions made are based on robust data, return on investment and value measures that demonstrate thoughtful and intelligent cost managementJoining...
-
KYC Quality Analyst
2 weeks ago
Chennai, Tamil Nadu, India 2coms Full timeJob DescriptionOpening for Quality Analyst (Retail/Commerical)-KYC forLeading MNC-Chennai/KochiAbout Client:Our client is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.Designation:Experience: 5+ yearsJob Location: Chennai/KochiCTC- 12 LNotice-...
-
Sales Intelligence Analyst
1 month ago
Chennai, Tamil Nadu, India Cognizant Full timeJob summary The Senior Sales Intelligence Analyst will be a crucial member of the Cognizant Global Sales Intelligence Cell (GSIC) responsible for supplying account and pursuit teams with industry and competitor intelligence to shape relevant strategies for clients Roles & ResponsibilitiesConduct in-depth research on accounts/deals to provide sales...
-
Sales Intelligence Analyst
4 weeks ago
Chennai, Tamil Nadu, India Cognizant Full timeJob summary The Senior Sales Intelligence Analyst will be a crucial member of the Cognizant Global Sales Intelligence Cell (GSIC) responsible for supplying account and pursuit teams with industry and competitor intelligence to shape relevant strategies for clients Roles & ResponsibilitiesConduct in-depth research on accounts/deals to provide sales...
-
Quality Control Engineer
2 weeks ago
Chennai, Tamil Nadu, India GRUPO CUÑADO – CUNADO GROUP Full timeGrupo Cunado is looking for a local Quality Control Engineer based in Chennai (India), to work in an international environment.Your responsibilities would be:You will be in charge of technical checking during bidding stage: revision of project specifications and standards, issue check list where included all additional requirements to the required...
-
BPO Transaction Quality Assurance Analyst
1 month ago
Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full timeApply for BPO Transaction Quality Assurance Analyst, Career Progress Consultants in Chennai for 1 - 5 Year of Experience on
-
BPO Transaction Quality Assurance Analyst
1 month ago
Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full timeApply for BPO Transaction Quality Assurance Analyst, Career Progress Consultants in Chennai for 1 - 3 Year of Experience on
-
BPO Transaction Quality Assurance Analyst
1 month ago
Chennai, Tamil Nadu, India NTT Data Vertex Software Inc. Full timeApply for BPO Transaction Quality Assurance Analyst, Career Progress Consultants in Chennai for 2 - 5 Year of Experience on