Technical Support Quality Assurance
1 week ago
Looking for candidates with excellent communication skills and from international voice background.
Only Immediate joiners are preferred. -Max within a weekWork from office - Ambattur, Chennai.
Candidate should have minimum 2years experience in technical support voice process and basic understanding about QA metrics and tools.
Responsibilities for Quality Analyst-Monitor calls to ensure process is followed as per guidelinesQuality check product knowledge, policies, and proceduresImproves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching sessionsMust have demonstrated strong organizational, time-management, and written and oral communication skillsParticipates in Joint call monitoring with client, facilitates internal and external calibration sessionsCoordinate with Team lead, Trainers on the calibration of service processesCreate quality reports for supervisors and management on individual agents to suggest actions for improvementMeet with Team Lead, Supervisors and Trainers on actions plansBuild reporting on Project level trends, scoring, and based on ad hoc requestsProvides focused quality audits and performance feedback to team leaders/supervisors and managers for assigned teams within the timeframe guidelinesAct as a key stakeholder will keep management informed on all critical situationsDocumenting quality issues, performance measures and quality improvements for management reviewModels and shares best practices with team members with ability to receive feedback and act when appropriate
Please call for the telephonic discussion
- Date 28May24Time 10am 9pmMagesh Email your resume to
-
Director, Quality Assurance
1 week ago
Chennai, Tamil Nadu, India Condé Nast Technology Lab Full timeCondé Nast is a global media company, home to iconic brands including Vogue, The New Yorker, GQ, Glamour, AD, Vanity Fair and Wired, among many others. The company's award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month.The company...
-
Director, Quality Assurance
1 week ago
Chennai, Tamil Nadu, India Condé Nast Technology Lab Full timeCondé Nast is a global media company, home to iconic brands including Vogue, The New Yorker, GQ, Glamour, AD, Vanity Fair and Wired, among many others. The company's award-winning content reaches 84 million consumers in print, 367 million in digital and 379 million across social platforms, and generates more than 1 billion video views each month. The...
-
Quality Assurance Analyst
1 week ago
Chennai, Tamil Nadu, India Equiniti Full timeManagement Level HJob Title: Quality Assurance Analyst Reporting to (Job Title): Manager About EQ Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary...
-
Quality Assurance Technician, Appstore
1 week ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeInterested in Amazon Appstore and in testing the android applications submission process ? Come join us.A day in the lifeAs a Quality Assurance Technician (QAT) at Amazon Appstore DEX, you will test cutting edge applications and products at the user level, both manually and with automated tools to enhance the Developer journey in Appstore.About the hiring...
-
Quality Assurance Technician, Appstore
1 week ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full timeInterested in Amazon Appstore and in testing the android applications submission process ? Come join us.A day in the lifeAs a Quality Assurance Technician (QAT) at Amazon Appstore DEX, you will test cutting edge applications and products at the user level, both manually and with automated tools to enhance the Developer journey in Appstore.About the hiring...
-
Apprentice - Quality Assurance
1 week ago
Chennai, Tamil Nadu, India Learnship Technologies Full timeApprentice - Quality Assurance (QA)An opportunity to gain invaluable experience with the world's leading provider of online, face-to-face language and intercultural training.Looking for Tamil Nadu/Chennai based Apprentices for our Quality Assurance team.Qualification Graduate in a Computer Science domain Fundamental knowledge using Selenium and Cypress tools...
-
Quality Assurance Engineer
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeThe Amazon Exports and Expansion technology team is looking for talented, detail oriented and enthusiastic Quality Assurance Engineer (QAE) to join the team who can own the project end to end testing process. We engage QAEs at the beginning of the project to understand business requirements and technical implementation and test code at the user level both...
-
Quality Assurance Intern
1 week ago
Chennai, Tamil Nadu, India Explorance Full timeJoin a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight solutions because we believe that each experience matters._Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive...
-
Quality Assurance Lead
1 week ago
Chennai, Tamil Nadu, India Innova ESI Full timeRole Description :This is a full-time on-site role for a Quality Assurance Lead based in Chennai. The Quality Assurance Lead will play a pivotal role in ensuring the quality of software products through effective quality control, quality assurance, and quality management processes. They will oversee day-to-day activities related to quality assurance,...
-
Quality Assurance
1 week ago
Chennai, Tamil Nadu, India Anicalls (Pty) Ltd Full time• 4+ year of experience working as a Quality Assurance Engineer• Experience in manual testing• Experience in automation testing
-
Quality Assurance Officer
1 week ago
Chennai, Tamil Nadu, India Seven Consultancy Full timeJOB DETAILS 1 Review & preparation of MES & other GMP Software Qualification Documents.2 Preparation of URS, GxP Risk Assessment, Qualification protocols (OQ, PQ), RTM, VSR.3 Review URS, RA, Design documents, qualification document.4 Handling of post implementation changes documents.5 Execute OQ and PQ.6 To prepare compliance report for internal /...
-
Quality Assurance Manager
1 week ago
Chennai, Tamil Nadu, India Sangat career management consultants Full timeWelcome to our team as a Quality Assurance Manager!In this role, you will play a key part in ensuring that we consistently deliver top-notch products and services to our customers.Your main tasks will involve developing and implementing quality assurance policies, conducting audits, and overseeing our quality management system.Responsibilities: Develop and...
-
Quality Assurance Engineer
1 week ago
Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full timeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of , Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon...
-
Quality Assurance Technician, JPManga
1 week ago
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeQuality Assurance Technician at Amazon, tests cutting edge applications and products at the user level, both manually and with automated tools. They are excellent individual contributors capable of taking up tasks from start to completion, with guidance. QAT would be responsible for understanding the features and components and detailed functional...
-
Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full timeThe Quality Assurance Associate will quickly analyze print book file quality and make decisions based on specifications and instructions. The QA associate is responsible for final file quality and should be able to accurately determine whether something passes or fails according to specifications, have strong attention to detail, and the ability to adapt to...
-
Quality Assurance Engineer
1 week ago
Chennai, Tamil Nadu, India ADCI - BLR 14 SEZ Full timeAmazon india is an inventive research and development company that designs and engineers high-profile devices like Echo, FireTV, tablets, e-readers, which have changed the daily lives of millions of users. Most advanced products need cutting-edge testing to ensure they reach the customers with the best quality. This is the mission of every Software QA...
-
Quality Assurance Engineer
1 week ago
Chennai, Tamil Nadu, India ADCI - BLR 14 SEZ Full timeAmazon india is an inventive research and development company that designs and engineers high-profile devices like Echo, FireTV, tablets, e-readers, which have changed the daily lives of millions of users. Most advanced products need cutting-edge testing to ensure they reach the customers with the best quality. This is the mission of every Software QA...
-
Associate Quality Assurance Administrator
1 week ago
Chennai, Tamil Nadu, India Wells Fargo Full timeAbout this role:Wells Fargo is seeking an Associate Quality Assurance AdministratorIn this role, you will: Provide quality control support Perform quality reviews and ensure control procedures are followed Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions Document quality issues and...
-
Quality Assurance
1 week ago
Chennai, Tamil Nadu, India INTERMED LABORATORIES PRIVATE LIMITED Full time1. Oversee the generation, review, and archival of documents used to support Good Manufacturing Practice manufacture of Final Product.Perform internal and external audits as assigned.Review and release raw materials, intermediate products and finished products.4 Perform review and approval of OOS, deviations, nonconformance, and investigation as...
-
Quality Assurance
1 week ago
Chennai, Tamil Nadu, India Perfect Digital Media Resources (P) Ltd Full timeExp 8-10 yearsShould have strong experience in handling education books & quality assurance of Education books.Prepare quality reports, conduct Feedback meetings & quality training with productions staffsStrong communication & Presentation skillsMust have exp in using ePub readers, Acrobat & MS officeMust have exp in both Book & journal workflowShould have...