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Sales Quality Check Analyst

3 months ago

Chennai, Tamil Nadu, India Notion Press Full time

ABOUT US:
Notion Press is India's largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes.

Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in.

Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world.

We are a 120+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.


IN THIS ROLE YOU WILL:

  • Monitor, evaluate and score inbound calls against established quality assurance standards
  • Review, evaluate, and score open and closed customer issues tickets against established quality assurance standards
  • Participate, as needed, in calibration sessions, employee communication sessions, and/or the creation of communication tools
  • Supports and communicates business goals, quality standards, processes and procedures and policies
  • Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures
  • Provides performance expectations, action plans and development plans to improve call quality
  • Provides accurate and timely reports on a daily, monthly, monthtodate and yeartodate rolling basis on call quality, productivity, availability and other key metrics as determined

A PERFECT CANDIDATE HAS:

  • 1 to 2 years of experience as a quality analyst in both voice and non voice (Sales call audit is preferable).
  • 1+ years of experience in inside sales can be considered if you have relevant skills.
  • Proficiency in English, Hindi, and/OR Tamil.
  • Previous experience in Inside Sales is preferred.
  • Previous call quality monitoring experience or coaching/mentoring experience preferred
Sound like a fit? We can't wait to hear from you.

BENEFITS:
Our benefits package includes the best of what leading organizations provide, such as:

  • A flat and transparent culture and a chance to work with the leadership team of a high-growth startup
  • Best learning and development opportunities, a chance to have a big impact in a hypergrowth setup
  • The possibility of having a huge societal impact we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world


 Other Benefits
  • Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance