Payment Experience Associate, Payouts

1 week ago

Bengaluru, Karnataka, India Flywire Full time

Company Description Are you ready to trade your job for a journey
? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

Who we are:


Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.


Today, we've digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies.

And, we're just getting started


With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.


Job Description The Opportunity**:


Flywire is looking for a
Payment Experience Associate, Payouts to manage all refund and Payables-related enquiries as the key point of escalation in the region.

In this role, you'll strategically drive receiver experience from a communication perspective, ensuring that receiver satisfaction and experience is at the heart of all processes and decisions.

You will be the voice for receivers within your region, using quantitative and qualitative data to inform change. This individual will report to the local Payment Experience Team Lead.


You will ultimately be responsible for all aspects of a user's crediting-of-fund support using a broad and deep understanding of the product offerings and back office processes affecting the user.


In this role, you will be accountable for the adherence to service level KPIs relating to refund and payables payment engagement, working with the Refunds & Payables team as well as the wider CPE function to optimize all credit-of-funds-related engagements.

You will collaborate with other Payouts members across the globe ensuring consistency and standardization while also maintaining required regional nuance.


Qualifications Key Responsibilities**:

  • Carry out proactive outreach as needed to support the completion of a refund or to gain insight into the user's experience
  • Be the first escalation point for CPE Associatelevel teammates, serving as a content expert for Flywire refunds and Payables products
  • Collaborative owner of Refund communications
  • Manage the process for all KYC payer outreach
  • Manage the process for all KYC document screening
  • Manage the process for all proof of refund requests
  • Escalate all KYC outreach to CE for additional payer contact details from client
  • Be in active collaboration with Refunds Customer Service
  • Manage training & education of refund best practice in region
  • Responsible for service level KPIs related to refunds & the Payables product
  • Support the Regional Payment Experience Manager as needed with projectrelated tasks
  • Collect payer feedback to understand issues and refunder trends be the voice of the receiver within Flywire escalating insight both within the CPE Payouts team and beyond
  • Contribute to the CPE Payouts function identifying areas for internal efficiency based on data analysis & feedback
  • Take an active role in identifying content gaps in CPE internal and external knowledge base, assisting in content creation or correction as needed

Here's What We're Looking For:

  • In depth knowledge of Flywire's products and refund processing
  • Consistent highlevel execution against CPE standards
  • Proven ability to handle even the most difficult inquiries efficiently and with empathy
  • Excellent phone etiquette and the ability to listen, understand and find a solution to complex customer requests
  • Indepth knowledge with CPE's software and tools
  • Broad knowledge of other departmental processes related to CPE
  • Fluency in English (required); other languages are a plus
  • Strong analytical and computer skills
  • A flexible work schedule
  • Competency with Zendesk, Looker Refund tool & Matching Tool

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)


 Flying Start
  • Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success every FlyMate makes an impact

  • Manager Payout

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Responsibilities and Expectations:Participate in building the modern payments technology and banking infrastructure with the fastest growing Fintech company in India.Passionate about onboarding client partners with innovative payment solutions.Owning sales targets overall and within accounts. Developing and implementing a Industry and Region specific plan to...

  • Manager Payout

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Responsibilities and Expectations:Participate in building the modern payments technology and banking infrastructure with the fastest growing Fintech company in India.Passionate about onboarding client partners with innovative payment solutions.Owning sales targets overall and within accounts. Developing and implementing a Industry and Region specific plan to...

  • Payment Experience Associate

    1 week ago

    Bengaluru, Karnataka, India Flywire Full time

    Company Description Are you ready to trade your job for a journey? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...

  • Cashfree - Manager - Payout Solutions

    1 week ago

    Bengaluru, Karnataka, India Cashfree payments Full time

    Responsibilities and Expectations: Participate in building the modern payments technology and banking infrastructure with the fastest growing Fintech company in India. Passionate about onboarding client partners with innovative payment solutions. Owning sales targets overall and within accounts. Developing and implementing a Industry and Region specific plan...

  • Associate - Payment Ops

    1 week ago

    Bengaluru, Karnataka, India TerraPay Full time

    About TerraPay Global money movement, simplified Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets 121 banking partnerships, 210+ send countries, 140+ receive countries. TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to...

  • Associate - Payment Ops

    1 week ago

    Bengaluru, Karnataka, India TerraPay Full time

    About TerraPayGlobal money movement, simplifiedPowering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets121 banking partnerships, 210+ send countries, 140+ receive countries.TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to...

  • Payments Analyst

    1 week ago

    Bengaluru, Karnataka, India Stripe Full time

    About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...

  • Sales Associate, Sales Associate, Incentives

    1 week ago

    Bengaluru, Karnataka, India APIPL - Karnataka Full time

    1+ years of sales experience Bachelor's degreeAbout AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform....

  • AM / Manager

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Senior Associate

    1 week ago

    Bengaluru, Karnataka, India TerraPay Full time

    Who are we? Global money movement, simplified Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets 121 banking partnerships, 210+ send countries, 140+ receive countries. TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to...

  • Associate - Grant Payments

    1 week ago

    Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Associate - Grant Payments

    1 week ago

    Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Product Manager 2

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Manager - Enterprise Sales - Education

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Data Analyst

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Data Analyst

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Product Manager 2

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company.We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration.Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Grants Payment Associate

    1 week ago

    Bengaluru, Karnataka, India Labcorp Full time

    Responsibilities: Support the payment of assigned studies which could include study setup, maintenance, timely and accurate payment to the sites, as well as issue resolution and study reconciliation. Provide excellent customer service and site issue resolution Assist in setting entering study budgets and payees Review Electronic Data Capture updates and...

  • Product Manager

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...

  • Data Analyst

    1 week ago

    Bengaluru, Karnataka, India Cashfree Payments Full time

    Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree's offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...