Payment Experience Associate

1 week ago


Bengaluru, Karnataka, India Flywire Full time

Company Description Are you ready to trade your job for a journey
? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you

Who we are:


Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.


Today, we've digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies.

And, we're just getting started


With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.


Job Description The Opportunity**:

We, at Flywire, are seeking a
Payment Experience Associate.
Payment Experience roles at Flywire are not your typical 'support' roles.

As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer's problems.


As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm.

A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries.

Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

You will

  • Be a brand ambassador and make a positive first impression of Flywire
  • Provide efficient and personalized solutions to Flywire users
  • Carry out proactive payer outreach, as needed, to support the completion of a booking
  • Collect feedback to better understand payment issues and payer trends be the voice of the payer within Flywire escalating insight to Experience Specialists
  • Solve complex payment problems utilizing different software tools
  • Conduct daily followup with previously unresolved requests
  • Find ways to make our services more convenient for payers
  • Be inspired to take initiative in new projects
  • Have fun while working hard with a goaloriented team

Qualifications Here's What We're Looking For**:


  • Fluency in English and Hindi (required):
  • 13 years of experience in customer support role
  • Ability to work on a flexible schedule (e.g. shift rotations, weekend, public holidays)
  • Customer service experience (preferred)
  • Excellent communication skills in both writing and speaking, great phone etiquette
  • Customer oriented mindset, able to listen, understand, and find a solution to complex customer requests with professionalism and empathy
  • Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish)
  • A team player, able to work with the team locally or remotely, supporting each other, collaborating for managing the payer inquiries and country specific projects
  • Payment related experience (banking, forex company) (preferred)
  • Familiarity with CRM software (preferred)
  • International experience (preferred)

Technologies We Use:

  • Zendesk
  • Google Suite
  • Looker

What We Offer_:
_

  • Competitive compensation, including stock options


Flying Start
  • Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in
  • WFH Stipend & Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers)

Submit today and get started
We are excited to get to know you Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don't worry - this is the fun part) your Talent Acq

  • Bengaluru, Karnataka, India Flywire Full time

    Company Description Are you ready to trade your job for a journey? Become a FlyMate**Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...


  • Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Bengaluru, Karnataka, India Labcorp Full time

    Responsibilities: Support the payment of assigned studies which could include study setup, maintenance, timely and accurate payment to the sites, as well as issue resolution and study reconciliation. Provide excellent customer service and site issue resolution Assist in setting entering study budgets and payees Review Electronic Data Capture updates and...


  • Bengaluru, Karnataka, India groww Full time

    About GrowwWe are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the...


  • Bengaluru, Karnataka, India TerraPay Full time

    About TerraPay Global money movement, simplified Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets 121 banking partnerships, 210+ send countries, 140+ receive countries. TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to...


  • Bengaluru, Karnataka, India TerraPay Full time

    About TerraPayGlobal money movement, simplifiedPowering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets121 banking partnerships, 210+ send countries, 140+ receive countries.TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to...

  • Payment Specialist

    1 week ago


    Bengaluru, Karnataka, India NAZZTEC Full time

    Job Description: Senior Payment ArchitectPosition Overview: We are seeking a seasoned and highly accomplished Senior Payment Architect with over 15 years of extensive experience in the banking and financial services industry. The successful candidate will lead the strategic design and implementation of cutting-edge payment solutions, leveraging their deep...


  • Bengaluru, Karnataka, India Goldman Sachs Full time

    The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, Global Markets and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals. The firm is headquartered in New York and maintains offices in...


  • Bengaluru, Karnataka, India Flywire Full time

    Job DescriptionThe OpportunityHelping to successfully process growing volume of international and domestic paymentsVerify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policiesWorking closely with payment partners and banks to identify and resolve payment issues promptlyIdentify and report processing...


  • Bengaluru, Karnataka, India JPMorgan Chase Bank, N.A. Full time

    Global Finance & Business Management ("GF&BM") India is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has people across the globe, majority of whom are tasked with...


  • Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:445994We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...


  • Bengaluru, Karnataka, India ALSTOM Full time

    Req ID:422927We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...


  • Bengaluru, Karnataka, India Labcorp Full time

    Role is primary contact for investigative sites for site payments. Responsible for administering grant and non-grant payments in accordance with the site executed agreement.Essential Job Duties: Support the payment of assigned studies which could include study setup, maintenance, timely and accurate payment to the sites, as well as issue resolution and study...


  • Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Bengaluru, Karnataka, India Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Bengaluru, Karnataka, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...


  • Bengaluru, Karnataka, India Amazon Full time

    Amazon's Payments organization is seeking an Executive Assistant to perform a variety of executive assistant duties for Amazon Payments Technical Director. The successful candidate will demonstrate the ability to drive results in an ambiguous environment, with a high level of attention to detail. Executive Assistant will be at the center of the team and will...


  • Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Want to participate in building the next generation of online payment system that supports numerous countries and payment methods? We are seeking talented Technical Program Managers to join one of the fastest growing areas in Amazon's e-commerce services platform. We offer competitive salary and benefits, outstanding career and growth opportunities and an...

  • Payment Analyst

    3 weeks ago


    Bengaluru, Karnataka, India ABB Full time

    Payment AnalystTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...