Customer Support Manager @ Chennai

1 week ago


Chennai, Tamil Nadu, India CapTalent HR Full time
Role & responsibilities

Job Description:

The Call Centre Manager for a FinTech company will oversee the daily operations of the call center, ensuring that customer service representatives provide exceptional support to customers using the company's financial technology products and services.

This role involves managing staff, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction within the FinTech environment.


Key Responsibilities:

Manage the Customer Service Inbound/Outbound Calling Team leader and team members (on-roll and outsourced).Establish and enforce TAT standards for responses and resolutions, ensuring quick and efficient customer service.

Ensure resolution TATs are achieved.
Create and manage work schedules to ensure sufficient coverage.
Monitor and evaluate team and individual performance, providing feedback, coaching, and disciplinary action as necessary.
Foster a positive work environment and motivate the team through recognition programs andincentives.
Oversee and support team leads, providing them with guidance and resources to manage their teams effectively.
Assign targets and key performance indicators (KPIs) to team leads to ensure alignment with overall business objectives.
Enable coordination with internal stake holders for timely resolutions.

Perks and benefits

Salary :
Upto 40k

Interested candidates can apply to

Regards,HR Manager

  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...


  • Chennai, Tamil Nadu, India Human Talent Expert Full time

    Job Requirements Job Title: Customer Support ExecutiveCompany: Human Talent ExpertLocation: ChennaiQualification: High school diploma or equivalentJob Description:Are you a people person with excellent communication skills? Are you ready to embark on a rewarding career as a Customer Support Executive with Human Talent Expert in Chennai? We're looking for...


  • Chennai, Tamil Nadu, India Human Talent Expert Full time

    Job Requirements Job Title: Customer Support ExecutiveCompany: Human Talent ExpertLocation: ChennaiQualification: High school diploma or equivalentJob Description:Are you a people person with excellent communication skills? Are you ready to embark on a rewarding career as a Customer Support Executive with Human Talent Expert in Chennai? We're looking for...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    Job DescriptionCall Center Manager at a FinTech CompanyThe Call Centre Manager will oversee the daily operations of the call center, ensuring exceptional support to customers using financial technology products and services. This role involves managing staff, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction...


  • Chennai, Tamil Nadu, India Chennai Full time

    Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote...

  • Customer Support

    4 weeks ago


    Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full time

    Apply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on

  • Customer Support

    2 months ago


    Chennai, Tamil Nadu, India OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED Full time

    Apply for Customer Support, OBJECT IT SOLUTIONS INDIA PRIVATE LIMITED in Chennai for 1 - 2 Year of Experience on

  • Customer Support

    1 week ago


    Chennai, Tamil Nadu, India Nityo Infotech Full time

    Chennai , Customer , Customer Support , Description , Job , Level , Location , Max , VoiceExperience Required0 - 6 YearsIndustry TypeITEmployment TypePermanentLocationIndia

  • Customer Support

    1 week ago


    Chennai, Tamil Nadu, India Nityo Infotech Full time

    Chennai , Customer , Customer Support , Description , Job , Level , Location , Max , Voice Experience Required 0 - 6 Years Industry Type IT Employment Type Permanent Location India

  • Customer Support

    1 week ago


    Chennai, Tamil Nadu, India PreludeSys Full time

    Job Title: Trainee - Customer Support (Night Shift)Key Responsibilities:Responding to customer inquiries and resolving issues promptly and professionally.Providing information, guidance, and assistance to customers in a courteous manner. Logging and managing customer interactions accurately in our systems.Collaborating with team members to meet and exceed...


  • Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary:MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. About MrMed:MrMed is India's largest online pharmacy,...


  • Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary: MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. About MrMed: MrMed is India's largest online...

  • Customer Support

    1 week ago


    Chennai, Tamil Nadu, India PreludeSys Full time

    Job Title: Trainee - Customer Support (Night Shift) Key Responsibilities: •Responding to customer inquiries and resolving issues promptly and professionally. •Providing information, guidance, and assistance to customers in a courteous manner. • Logging and managing customer interactions accurately in our systems. •Collaborating with team...

  • Customer Support

    1 week ago


    Chennai, Tamil Nadu, India Smart Moves Full time

    Must haveMin 3 year experience in Support as a mandate.Good communication skills, they will be interacting with some of the big lenders/corporates across India.Should have strong interpersonal skills to be able to coordinate with internal departments and resolve tickets within SLA.It will be a 6 days working week with Sunday being a common WO and coverage...


  • Chennai, Tamil Nadu, India Sarvajith Infotech Full time

    Hi All,Now we are hiring for Customer support Executive. Experience 0.6 to 2yrs.Location: Poes gardan,Chennai.Salary: Rs,25000/ Job Type: Full Time Inbound ProcessJob Overview:Roles & Responsibilities: Answer and respond to inbound customer calls and identify the needs of customers, resolve issues, and provide solutionsProcessing all aspects of bookings HSC...


  • Chennai, Tamil Nadu, India Openings Advisory Firm Full time

    Location: ChennaiWork Mode: Work from OfficeExperience: 2+ yearsQualification:Any GraduateNotice: Immediate Joiners Preferred JOB DESCRIPTION:Key Responsibilities:- Ticket Management: Utilize ticket systems to manage, track, and resolve customer issues promptly. Ensure all tickets are addressed within the SLA.- Communication: Maintain clear, professional,...