Front Office Associate

1 week ago


Chennai, Tamil Nadu, India Chennai Full time
Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors

  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of
    Novotel Ibis Chennai OMR should be brought to the attention of the Management.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Adhere to the Procedures & Standards Manual.


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