Implementation/ Services Lead

2 weeks ago

Bengaluru, Karnataka, India DBSync Full time

You

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions

You Will

Customizing Salesforce or Microsoft Dynamics. Experience in integrating these systems with other applications like QuickBooks, NetSuite, Business Central, F&O and more using DBSync platform

Build integrated solutions between various applications, data-warehousing and other data intensive applications

Use the latest trends on building SaaS applications using multi-tenancy, scalability large data volumes / Big Data and more

Develop and expand our portfolio to support most popular Cloud apps (200+)

Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.

About Us:

At DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you

Our Value System:

  • We genuinely care
  • We do not waste time on manual or mundane task
  • We have a fun environment
  • We own it
  • We are experts on what we do
  • We win together

DBSync has been:

  • We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023.
  • Based on the reviews G2 has awarded DBSync following badges:

-Best Relationship– Winter 2024

-Leader Americas Winter 2024

-Best Results – Winter 2024

-Best Usability – Winter 2024

About the role:

We are looking for an Implementation Lead who will drive the Implementation strategy for DBSync, partnering across the organization for optimal experience for our customers. The ideal candidate is a thought leader, consensus builder and an integrator of people and process.

The Lead must have demonstrated success in leadership characterized by driving efficiency and a high performance in the delivery of software solutions to clients. The Lead will lead the implementation team of implementation managers & consultants. The Lead must have demonstrable agility & influencing skills to work with C-suite in order to align project expectations. The leader will successfully collaborate with cross-functional teams within DBSync to deliver results and high degree of customer satisfaction.

Roles & Responsibilities:

  • Manage, Coach and mentor Implementation team
  • Accountable for customer satisfaction during and post-implementation.
  • Ensure excellent usage of the product capabilities before handing over to the Support team
  • Review all Implementation project plans, identify and mitigate the risks and work with the project managers/Leads to manage them closely for successful Go Lives.
  • Monitor project progress throughout the project life cycle, communicate project status effectively to senior management through reports, presentations and individual meetings.
  • Build and provide direction to project teams, create and foster communication among team members
  • Manage Kick- off Meetings
  • Responsible for efficient and appropriate resource allocation.
  • Ensure that the team has all required competencies and is well trained.
  • Understands the challenges faced by the team and help them succeed
  • Capture and manage project risks and issues and associated mitigation strategies
  • Utilize analytical skills to make critical decisions and recommendations to solve project-related problems
  • Sets the implementation strategy considering timelines, impacts, and risk
  • Helps address implementation road blocks, remove obstacles or other constraints
  • Provide high-level guidance and recommendation to client about implementation and integration procedures to add the greatest value for the client
  • Provide an escalation point for issue that may arise throughout the implementation period
  • Formulates proposals for new systems, procedures and/ or processes
  • Acts as a liaison with subsidiary management and staff to resolve issues as needed

Skills and Qualifications:

  • Experience in customizing Salesforce or Microsoft Dynamics. Experience in integrating these systems with other applications like QuickBooks, NetSuite, Business Central, F&O and more
  • 6+ years of hands-on experience in SAAS product implementation and delivering multiple and complex projects
  • Candidates having enterprise software background in the initial career phase and gradually moved to the Implementation role.
  • Team Management experience
  • Excellent oral & written communication skills
  • Should be proficient in client interactions

Why Choose DBSync?

DBSync goes beyond offering just a job; we provide a platform for your career growth, learning, and success.

Here's why you should consider joining our team:

Growth Opportunities: DBSync offers a wide range of opportunities for career advancement and professional development. Whether you're an experienced professional or just starting out, we provide programs and resources to help you achieve your full potential.

Collaborative Environment: We believe in the strength of collaboration at DBSync. Our inclusive and diverse workplace encourages employees to share ideas, work together on projects, and support each other in reaching common objectives.

Leading Training Programs: We invest in our employees' success by providing access to top-notch training and development initiatives. Whether you're looking to enhance your technical skills or leadership abilities, we offer resources to keep you ahead in your field.

Comprehensive Benefits: Along with competitive pay, DBSync provides a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.

Location: Bangalore (Remote)

Work Shift: U.S Shift (06:30 PM IST to 03:30 AM IST)

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