Lead Implementation Engineer

2 weeks ago

Bengaluru, Karnataka, India Zeta Services Inc. Full time
About ZetaZeta is a

Next-Gen Banking Tech

company that empowers banks and fintechs to launch banking products for the future.

It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over

1700+

employees - with over

70%

roles in R&D - across locations in the

US

,

EMEA
, and

Asia

. We raised

$280 million

at a

valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , ,

All about Zeta Suite :
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future.

It was founded by and Ramki Gaddipati in flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

15M+ cards have been issued on our platform globally.

Zeta Tachyon offers:

  • Rich digital first cardholder experiences.
  • Native embeddable banking support.
  • Hyper-Personalisation Policy Engine to launch segment of one card programs.
  • Web based product configurators to launch in days vs.
quarters.

  • Rapid innovation & extensibility via APIs, event streams, and more.
  • Modern & intuitive web based back office experiences.
  • Next gen regulatory risk & compliance capabilities.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.


Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US,
EMEA, and Asia.

We raised $280 million at a valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , ,About the Role

Synapse is Zeta's digital banking team, building modern consumer experiences for banks and credit unions atop Zeta's Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions.
We are seeking a highly skilled and experienced Leader for our Conversational AI Product.

The ideal candidate will be at the forefront of designing and implementing Omni-channel AI bots using low-code/no-code orchestration platforms like Yellow, Kore, Rasa etc.

You will lead a team of solution engineers.

Your team will focus on translating complex banking intents into effective conversational flows and actions, optimizing user interactions with minimal coding requirements.

Your expertise will drive the development of innovative, user-friendly Conversational AI experiences.

What would you do here

Design and Implementation :

Lead the design and development of Omni-channel (voice and chat) AI chatbots using low-code/no-code platforms such as Yellow, Kore, Rasa, etc., ensuring a seamless, consistent experience across all digital touch points.

Translate complex banking intents into effective and intuitive conversational flows and actions, optimizing the chatbot for ease of use and minimal manual intervention.


LLM Response Optimization :
Develop and optimize prompts for various chatbot flows against OpenI and other opensource LLMs. Develop documentation needed for Retrieval Augmented Generation for various intents.

Create data sets for LLM fine tuning for intent recognition and conversationScripting:

Expertise writing small functions in Python / JS for function calling within conversational AI flowsPlatform Mastery and Utilization : Become an expert in the features and capabilities of the chosen low-code/no-code orchestration platforms, leveraging their full potential to build sophisticated conversational AI solutions.

Stay updated with the latest updates and features of these platforms to continuously improve and enhance chatbot functionalities.

Collaboration and Stakeholder Management :

Work closely with banking domain experts to understand detailed banking processes, compliance requirements, and customer service protocols, ensuring the chatbot accurately reflects and adheres to these standards.

Collaborate with cross-functional teams, including UX/UI designers, project managers, and product managers, to ensure cohesive and secure implementation of chatbot solutions.


Testing and Optimization :

Conduct rigorous testing of chatbot conversations and workflows to identify and rectify any issues, ensuring high accuracy and user satisfaction.

Continuously analyze chatbot interactions to identify trends, bottlenecks, and areas for improvement, optimizing conversational flows for better user engagement and efficiency.


Documentation and Training :
Create comprehensive documentation on chatbot design, architecture, and operational procedures to facilitate knowledge sharing and training.

Train and support other team members on utilizing low-code/no-code platforms for chatbot development, fostering a culture of knowledge and skill development within the team.


Domain understanding :
Understand Zeta's Tachyon & 360 offering and build in-depth expertise on them.

Build a deep understanding of various functionalities provided by the platform and use them in the conversational AI flowsProduct Acumen :

Ability to define the conversational AI flows for the various intents, which encompasses of solving customer issues effectively and with empathy.

Priorities the intent development basis customer support query data.

Team Leadership :
Lead a team of solution engineers, providing mentorship, guidance, and technical expertise. Coach and manage a team to deliver using Agile processes and ensure high RoI. Participating actively in recruitment and nurturing of engineers as awesome as you.

What are we looking for


Deep understanding of Bot / Conversational AI / Contact Center orchestration platforms such as Yellow, Kore, Rasa, etcProgramming skills in any scripting language desirableDeep expertise and experience in prompt engineering and LLM Response optimization using relevant techniquesUnderstanding of Retrieval Augmented Generation and creation of documentation for RAGExperience in creating data sets for LLM fine tuningBachelor's degree in Computer Science, Engineering, or a related field.

Minimum of 4 years focused on building and maintaining Conversational AI flowsCertification in bot development or related technologies preferredLife At Zeta


At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you.

This is why our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be

Zeta is an equal opportunity employer.


At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status.

We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

Life At Zeta


At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you.

This is why our core philosophy is 'People Must Grow.' We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be

Zeta is an equal opportunity employer.


At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status.

We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

  • Lead Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Q2 Full time

    As passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening...

  • Lead Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Q2 Full time

    As passionate about our people as we are about our mission.What We're All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.At Q2, our mission is simple:Build strong, diverse communities by strengthening their financial...

  • Lead Analytics Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Lead Analytics Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Knowledge Lens: A Rockwell Automation Company Full time

    Knowledge Lens provides a collection of Lens that automates and simplifies the discovery of hidden insights from Big Data. Our mission is to turn the dark data into meaningful business insights. We are Big Data Technology Geeks with extensive Industry expertise with wide range of Big Data Projects ranging from Big Data Engineering to Data Science....

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SecPod Full time

    SecPod is a cybersecurity technology company based in India and the USA. SecPod (Security Podium, incarnated as SecPod) was founded in the year 2008 with a mission to provide security assurance to every computing device.SecPod's products help implement hygiene measures to prevent cyber-attacks. Preventing cyberattacks is our top priority. We build products...

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SecPod Full time

    SecPod is a cybersecurity technology company based in India and the USA. SecPod (Security Podium, incarnated as SecPod) was founded in the year 2008 with a mission to provide security assurance to every computing device. SecPod's products help implement hygiene measures to prevent cyber-attacks. Preventing cyberattacks is our top priority. We build products...

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Secpod Full time

    Sec Pod is a cybersecurity technology company based in India and the USA.Sec Pod (Security Podium, incarnated as Sec Pod) was founded in the year 2008 with a mission to provide security assurance to every computing device.Sec Pod's products help implement hygiene measures to prevent cyber-attacks.Preventing cyberattacks is our top priority.We build products...

  • Implementation/ Services Lead

    2 weeks ago

    Bengaluru, Karnataka, India DBSync Full time

    You Are passionate about technology, wake up every morning to experiment, learn and develop new solutionsYou WillCustomizing Salesforce or Microsoft Dynamics. Experience in integrating these systems with other applications like QuickBooks, NetSuite, Business Central, F&O and more using DBSync platformBuild integrated solutions between various applications,...

  • Implementation Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Diligent Full time

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Implementation Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Diligent Full time

    About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you...

  • Senior Implementation Engineer-PLSQL

    2 weeks ago

    Bengaluru, Karnataka, India e2open Full time

    DEPARTMENT: Professional ServicesSummaryThe supply chain is becoming increasingly complex and costly to manage. With the right platform, organizations can efficiently navigate these challenges and improve margins for new growth and competitive advantage. E2open's suite of intelligent applications helps companies achieve their goals by providing a...

  • Salesforce Implementation Lead

    2 weeks ago

    Bengaluru, Karnataka, India Worksconsultancy Full time

    About the company:The company named Client is a part of the IT Services & Consulting industries and listed in the Forbes Global 2000. Established in 2011 in Bangalore, they offer a combination of products and services to their clients.Job Title: Salesforce Implementation SpecialistJob Description:Support the configuration of the Salesforce environment based...

  • Senior Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India THE RRKS Full time

    Immediate Joiner : Experience : Only 3 years to 5 years. Location : Bengaluru. Budget : 10 LPA to 15 LPA. Job Description : Experience on Handling Implementation on Netapp Storage - FAS Series, AFF Series. Data Migration in Netapp.- Upgradation of Netapp.- Netapp storage mapping to servers.- File server creation.Candidate should have knowledge on different...

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Zeta Services Inc. Full time

    About ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core...

  • Implementation Engineer II

    2 weeks ago

    Bengaluru, Karnataka, India Amadeus Labs Full time

    Job Title : Implementation Engineer 2Job Description :Summary of Role :The Fares & Shopping Implementation Team is in charge of implementation, delivering services and consulting on airline pre-shopping/shopping/pricing products, regardless of the different interface touchpoints used by the airlines (Digital Commerce, Refex, NDC, WBS, ARD WEB, eRetail.) :The...

  • Senior Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India 91HR Full time

    Role: Senior Implementation EngineerExperience: 5+ yearsLocation: Remote (Bangalore)Work Shift: U.S Shift (06:30 PM IST- 03:30 AM IST)About the Role:The implementation engineer is responsible for customizing the current integration platform based on the customer requirements. The person will work with the sales, services and development team and will require...

  • Implementation Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Zeta Services Inc. Full time

    About ZetaZeta is aNext-Gen Banking Techcompany that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking,...

  • Lead Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Antal International Full time

    Job Description Lead Development Engineer Reporting to: Engineering Manager Key Purpose of the Job : A Lead Engineer is responsible for understanding functional requirements and provide low level design, systems flow chart etc. to implement product features that are secure, scalable, robust and easily maintainable within the committed timelines and...

  • Design Implementation

    2 weeks ago

    Bengaluru, Karnataka, India Qualcomm Full time

    Company:Qualcomm India Private LimitedJob Area:Engineering Group, Engineering Group >Hardware EngineeringGeneral Summary:As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware...