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IT Administrator
2 weeks ago
Job Title:
IT Administrator
Location:
Kochi, Kerala, India
Duties & Responsibilities:
- Maintain and manage the telephony system, troubleshoot issues, and ensure a reliable communication network for both voice and video calls.
- Administer and support Microsoft Teams and SharePoint environments, including user access, file permissions, collaboration tools, and ensuring these platforms are optimized for performance and security.
- Provide technical support for softwarerelated issues, including installation, troubleshooting, and updates to ensure seamless operations across the company.
- Oversee the performance of computer systems, ensure regular maintenance is carried out, and updates are applied promptly.
- Implement and maintain stringent security protocols to protect systems from cyber threats, including regular audits, updates to antivirus and firewall protections, and user education.
- Assist users with their ITrelated queries, provide solutions to their problems, and offer training and guidance on new tools and systems.
- Create and maintain clear and comprehensive technical documentation for IT systems and processes.
- Continuously assess systems and processes for potential improvements and stay updated with the latest IT trends and technologies relevant to our operations.
- Respond to and resolve IT incidents and service requests in a timely manner.
Skills/Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support, preferably with remote/telecommuting roles.
- Strong familiarity with Microsoft Teams, SharePoint, and other collaboration platforms.
- Experience in maintaining telephony systems and providing enduser support.
- Knowledge of IT security best practices and computer systems maintenance.
- Excellent problemsolving skills and ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills in English to effectively liaise with the global team.
- Ability to multitask and effectively manage time.
- Good problemsolving skills and the ability to make datadriven decisions.
- A positive attitude and capacity to work as part of a team.
- Flexibility to work in shifts to cover Australian operating hours.
- Immediate joiners are preferred.
Location:
Kochi based supporting Australian operations
Salary:
From ₹2,500.00 per day
Benefits:
- Flexible schedule
Day range:
- Monday to Friday
Shift:
- Rotational shift
Ability to Commute:
- Ernakulam, Kerala (required)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (required)
Work Location:
In person
Application Deadline: 30/03/2024
Expected Start Date: 15/03/2024
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