Senior System Administrator

1 week ago

Cochin, Kerala, India Brennan IT India Private Limited Full time
Senior System Administrator


PurposeTo provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff.

To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Key ResponsibilitiesØ Maintaining/contributing to KMS for client and internal team, for both technical & processesØ Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurationsØ Understanding of O365, Mimecast, Intune, Azure integrationØ Manage security settings on Microsoft ATPØ Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.Ø Ability to perform initial investigation on security breach alertsØ Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)Ø Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3parØ Administration of Windows Server, groups, group policies, DNS, DHCPØ Understanding of backups, replications for Veeam, Symantec, Zetro, CommvaultØ On premises backup alert management, monitoring and restorationØ Execution of maintenance tasks, App upgrades, patch escalations etc.Ø Monitor, Investigate and escalate issues in timely manner as per escalation MatrixØ Ability to manage technical escalations from client/end user/internal teamØ Migration of VM's from on premise to cloudØ Basic understanding of SQL, maintenance plan, backupØ Understanding of certificate management on appliance, servers, websitesØ SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache, SQL Reporting Services, WAS, Load Balancers)Ø Smooth and timely customer engagementØ Disk, CPU, Snapshot management provisioningØ Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVityØ Manage understand Failover Cluster, NLBØ Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securelyØ Manage windows update compliance.Ø Antivirus Management, Sophos, Defender.Ø Routine firmware upgrades of Physical Servers.

Ø Capacity planning and managementØ Patching ESXi hosts and vCenter updatesØ Basic know how of linuxØ Availability during critical outages impacting multiple functionsØ Maintain the performance level and upkeep virtual, physical infrastructureØ Working within the team to develop processes to enable Automation, Orchestration, and enhance existing servicesØ Knowledge of vulnerability management and critical remediationØ Change management, performing RCA and able to clearly articulate the actions/outcomesDesired Experience:7 years minimum experience in Windows Server Administration / System Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for international clients, preferably in MS IT provider / IT Companies

Key Competencies:
Ø Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.Ø Must have secondary and tertiary technical skills.Ø Should have experience in VM Deployment, VM Migration, managing host clustersØ Extremely high-level attention to detail with methodical troubleshooting processØ Independent time management skillsØ Good verbal and written communication skillsØ Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco serversØ Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)Ø Proactive vs Reactive approachØ ITIL Service Management Foundation accreditation

Essential Skills:
Ø Windows Server including 2016/2019, DNS, DHCP, Group PolicyØ Active Directory 2012 and aboveØ VMware / Virtualization (Hyper – V, VMware)Ø O365, Azure Administration

Desired Skills:
Ø Exposure to Backup tools like Veeam/Commvault/Backup execØ Windows Administration certifications 2012 and aboveØ Exposure to SAN /NASØ MS Azure and Office 365 AdministrationØ Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrikeØ Exposure to Blade servers and configurationsØ ITIL Foundation and ServiceNow ITSM tool

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