Service Desk Team Lead

1 week ago


India Value Point Systems Pvt Ltd Full time
  • Service Desk Operations:
  • Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of technical issues.
  • Prioritize and assign incoming support requests, ensuring adherence to service level agreements (SLAs) and resolution targets.
  • Monitor ticket queues and workload distribution.
  • Reallocating resources as necessary to maintain productivity and meet service targets.
  • People management and shift management.
  • Technical Support:
  • Provide escalated technical support for complex issues, serving as a point of contact for internal teams.
  • Troubleshoot hardware and software utilizing technical expertise and troubleshooting tools to diagnose and resolve problems efficiently.
  • Collaborate with other teams to escalate and resolve issues that require specialized expertise.
  • O365 Administration expertise/experience is added advantage
  • ITIL Foundation certification preferred.

Budget – 9.5LPA

Location - Bangalore

Immediate joiner required

Qualification - Graduate


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